Registered Nurse Care Manager

A company is looking for a Manager, Care Advice Line to oversee a team providing telephone-based care management services.

Key Responsibilities

Oversee daily operations of the Care Advice Line, including staffing and quality assurance

Manage inbound and outbound communications for patient care coordination and follow-up

Consult with team members to develop and evaluate patient care plans and referrals

Required Qualifications

Registered Nurse (RN) with current compact licensure

Experience in a call center or triage position

Leadership experience with 5+ years of recent clinical experience

Flexibility for overnight, weekend, and holiday coverage

Preferred certifications in Case Management or Wellness Coaching