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Customer Experience Associate
Customer Experience AssociateWalmart • Oakland, CA, United States
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Customer Experience Associate

Customer Experience Associate

Walmart • Oakland, CA, United States
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  • [job_card.full_time]
[job_card.job_description]

Job Summary :

As a Customer Experience Associate, you will be the first friendly face that customers see when they enter the store. Your warm demeanor will create a welcoming environment that enhances the shopping experience. You will greet customers with a smile, assist them as needed, and guide them to various departments or services. Your role is crucial in fostering customer satisfaction and building a reputation for being a helpful and customer-oriented retailer.

Key Responsibilities :

  • Welcoming Customers :

Greet customers with a friendly smile as they enter the store.

  • Create a warm and inviting atmosphere that makes customers feel valued.
  • Assist customers with disabilities or special needs by providing wheelchairs or mobility scooters.
  • Offering Assistance :

    • Help customers locate products, departments, or services within the store.

  • Provide information about the store layout, department locations, promotions, or events.
  • Answer customer inquiries or direct them to the appropriate personnel for assistance.
  • Directing Traffic :

    • Manage customer traffic flow to ensure a smooth shopping experience.

  • Guide customers to available checkout lanes or self-checkout stations.
  • Monitor queues during busy times to maintain efficient service.
  • Providing Safety Information :

    • Inform customers about safety protocols and guidelines.

  • Encourage adherence to safety measures and respect for personal space.
  • Direct customers to hand sanitizer stations and other safety resources.
  • Customer Engagement :

    • Engage in friendly conversations to create a positive atmosphere.

  • Listen to customer feedback and communicate it to store management.
  • Offer kind words and encouragement to enhance the shopping experience.

    • Qualifications :

  • Excellent interpersonal and communication skills.
  • Friendly, outgoing personality with a passion for customer service.
  • Ability to remain calm and courteous under pressure.
  • Basic knowledge of store layout and products.
  • Flexibility to work varied shifts, including evenings, weekends, and holidays.

    • Physical Requirements :

  • Ability to stand for extended periods.
  • Mobility to navigate the store and greet customers at various locations.
  • Ability to lift and carry light objects, such as promotional materials.

    • Working Conditions :

  • Retail environment with varying temperatures and noise levels.
  • Regular interaction with customers, team members, and management.

    • Conclusion :

    As a Customer Experience Associate, you will be key in fostering a welcoming atmosphere and enhancing customer satisfaction. If you enjoy making a positive impact on people's shopping experiences, we invite you to join our team!

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