Field Service Technician

Job Description

Job Description

Job Description

The Field Service Technician is responsible for providing best-in-class service and support for TARGAN’s broiler hatchery customers, both on-site in Oregon and remote for other hatchery locations in the U.S . This position should possess the skills necessary to maintain, repair, test, diagnose, troubleshoot, and debug electro-mechanical chick sexing, vaccination and other integrated automated systems. Primary responsibilities for this position include maintenance and emergency repairs on all TARGAN installed equipment at the customer location. The FST must be able to use his or her outstanding mechanical skills as well as solid communication skills to work closely with customer supervisors, production employees, and technicians on complex problems and assume responsibilities for continued customer satisfaction. Work assignments will require adherence to a standardized installation, preventative maintenance, and equipment update programs for assigned customers while being able to identify and resolve unanticipated system issues in a timely manner when they occur. This position requires frequent travel to customer sites to assist with installation, servicing, and repair of TARGAN vaccination equipment and related sub-systems.

This role will provide on-site support during local hatchery operating days, and remote support of other U.S.- based WingScan systems the rest of the week.

Job Location

The customer hatchery is located in Tangent, Oregon.

Key Job Responsibilities

• Perform routine / scheduled preventive maintenance on all assigned TARGAN systems and remote support of systems in other locations
• Provide electrical / mechanical support and perform emergency repairs as needed
• Required participation in territory after-hours, holiday, and weekend support, as needed
• Ensure the Targeted Vaccine Delivery System (TVDS) standardized operations and processes are followed and adhered to in assigned territory
• Implement and manage the TARGAN end-user training program for all customer employees responsible for working with installed systems
• Support and conduct the execution of the TARGAN system evaluation and performance program
• Responsible for system and service-related communications within assigned customer hatcheries
• Principle for collecting and completing all relevant TARGAN reporting forms and procedures including scheduling visits, system maintenance and troubleshooting outcomes, customer site contacts, on-site parts usage and inventory, customer training and certification program, and vehicle and equipment maintenance within assigned time
• Provide input and support to TARGAN Engineering and Bio Research teams
• Other duties as assigned based on business needs

Required Experience & Skills

Working Conditions

All the above duties and responsibilities are essential job functions for which reasonable accommodation will be made. All job requirements listed indicate the minimum level of knowledge, skills, and / or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties and responsibilities or requirements. Employees may be required to perform other job-related duties as requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Please Note : To 3rd Party Search Firms / Employment Agencies : All inquiries must be directed to careers@targan.com. Please do not call or email any TARGAN employee about current or future job openings. All resumes submitted by search firms or employment agencies to any employee at TARGAN via email, telephone, social media, or other means will be deemed to be the sole property of TARGAN unless the firm submitting the resume has previously entered into a written agreement with TARGAN regarding recruitment services and has been approved by Human Resources to work on an open position. TARGAN will not pay any fee or remuneration concerning candidates without complying with this requirement.