Technical Program Manager

What makes this role important at Ipsos?

The Technical Program Manager will proactively help manage or lead major and high-severity incidents as needed, coordinating cross-functional teams to ensure fast identification, mitigation, and resolution of issues. This includes driving clear and timely communication with all relevant stakeholders—both technical and business—to minimize operational impact and facilitate post-incident reviews and continuous improvement.

What you can expect to be doing :

• Lead and oversee end-to-end cloud transformation and migration projects, as well as modernization of traditional IT infrastructure.
• Provide technical leadership across multi-cloud and legacy data center environments.
• Ensure alignment between cloud / infrastructure strategies and broader business goals, timelines, and budgets.
• Drive operational excellence including incident, change, and problem management across cloud and on-prem environments.
• Manage and coordinate critical and high-severity incidents, ensuring prompt resolution and stakeholder communication.
• Oversee network architecture, data protection, backup & recovery, disaster recovery (DR) and business continuity (BCP) aspects.
• Collaborate with internal stakeholders and vendors to ensure seamless service and project delivery.
• Champion security principles in infrastructure and cloud solutions, ensuring compliance with organizational standards.
• Apply Site Reliability Engineering (SRE) principles to increase system stability and operational efficiency.
• Lead technical project execution using Scrum and Agile methodologies, support continuous improvement cycles.
• Use tools such as JIRA and ServiceNow for service management, project tracking, and collaboration.
• Act as a strategic partner to Finance, managing cloud and infrastructure spend and forecasting.

This might be the job for you if you have :

If you don’t meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization, not just the one you’re applying to!

In accordance with NY / CO / CA / WA law, the estimated base salary range for this role is $165,000 to $180,000. Your final base salary will be determined based on several non-discriminatory factors which may include but are not limited to location, work experience, skills, knowledge, education and / or certifications.

What’s in it for you :

At Ipsos you’ll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture.