Staff Network Engineer - Stores Network

About the Role

Gap Inc. is seeking a Staff Network Engineer – Stores Network to lead the evolution of our retail store network infrastructure across North America and global markets. This role is both hands-on and strategic, responsible for shaping the architecture, reliability, and scalability of the networks that power thousands of Gap Inc. stores.
As a senior technical leader within the Infrastructure Engineering organization, you will define standards, drive innovation, and influence cross-functional teams to enable secure, resilient, and highly available connectivity. This role plays a critical part in supporting Store Wi-Fi, LAN, WAN, SD-WAN, 5G, and IoT ecosystems, enabling Gap’s Store of the Future vision.

What You'll Do

What You'll Do

Key Outcomes & Responsibilities

1. Raise the Technical and Operational Bar

• Define and evolve store network reference architectures supporting Wi-Fi, LAN, WAN, SD-WAN, and 5G connectivity
• Lead store network modernization initiatives to improve uptime, resiliency, and performance across thousands of retail locations
• Establish engineering standards and best practices aligned with enterprise architecture and security requirements
• Partner with Security and Digital teams to ensure store networks support customer-facing and business-critical applications

2. Enable Store of the Future & Innovation

• Architect network solutions that support IoT and smart store devices, including POS systems, handhelds, kiosks, cameras, sensors, and emerging in-store technologies
• Collaborate with product and store technology teams to enable pilots and new in-store capabilities
• Evaluate and influence adoption of new networking technologies and vendor solutions to support future retail experiences

3. Deliver Resilient, Scalable Store Connectivity

• Engineer highly available and fault-tolerant connectivity for retail stores, including primary and backup paths (broadband, LTE/5G)
• Act as the highest-level technical escalation point for complex or systemic store network issues
• Lead deep root cause analysis and drive long-term corrective actions tied to reliability metrics
• Improve observability, failover behavior, and performance across the store network platform

4. Drive Automation, Standards & Engineering Excellence

• Influence automation strategies to reduce manual effort, configuration drift, and operational risk
• Define scalable deployment and lifecycle management models for store network infrastructure
• Establish documentation, design standards, and operational runbooks to support consistent execution at scale

5. Partner, Lead, and Influence

• Collaborate closely with Infrastructure, Security, Cloud, and Store Technology product teams across Gap Inc.
• Work with telecom providers, ISPs, and network vendors to shape solutions and resolve systemic issues
• Provide technical mentorship and guidance to engineers across the organization
• Influence outcomes through expertise, strong communication, and technical credibility

Required Qualifications

• 10+ years of experience designing and supporting large-scale enterprise or retail networks
• Deep expertise in Store Wi-Fi, LAN, WAN, SD-WAN, and branch connectivity
• Strong hands-on experience with Cisco and Juniper networking platforms
• Advanced knowledge of routing and switching (BGP, OSPF, VLANs, QoS)
• Experience supporting IoT and store-critical devices in highly available environments
• Strong understanding of network security principles, segmentation, firewalls, VPNs, and DNS security
• Proven ability to lead architecture decisions and resolve complex, ambiguous technical problems

Who You Are

Preferred Qualifications

• Experience supporting global retail environments with hundreds or thousands of stores
• Experience with cloud-managed networking platforms (e.g., Cisco Meraki)
• Familiarity with cloud networking (AWS, Azure, or GCP)
• Automation or scripting experience (Python, APIs, Infrastructure as Code)
• Industry certifications such as CCNP, CCIE, JNCIP/JNCIE, or equivalent experience