Customer Service Representative

Description & Requirements

Job Description

We are in search of a Customer Service Representative who is responsible for providing exceptional service to internal and external customers by addressing inquiries and resolving concerns.

Responsibilities Include:

• Interact with customers via telephone, email, or in person to provide support and information on BradyPLUS's products and services.
• Become a subject matter expert on BradyPLUS's products and services in efforts to forecast individual customer specifications and preferences, delivery guarantees, and provide product recommendations as needed.
• Process customer orders, returns, collect payment, process will-call orders, and answer shipping inquiries.
• Research all customer inquiries and troubleshoot matters that concern orders, pricing, back orders, and deliveries.
• Provide support to Outside Sales Representatives by researching customer and product issues, referring new business leads.
• Maintain showroom cleanliness and facilitate proper merchandise stocking, rotation, and labeling.
• Communicate with Expeditors to inform them and track past due purchase orders.
• Billing orders and scanning proof of deliveries daily.
• Assist customers with onboarding and account setup for our W@W online ordering platform.
• Perform other related duties as assigned.

The Ideal Candidate Will Have:

• Excellent communication skills, both written and verbal.
• Technically savvy with the ability to navigate new computer programs, internet-based software, telephones, etc.
• Ability to multitask
• Service oriented and able to resolve customer grievances.

Compensation & Benefits:

The pay range for this role is $20.00- $20.50 per hour. This range represents what the company reasonably expects to pay an associate for this role based on current market data, internal equity, and other business factors. The actual compensation offered may vary depending on factors such as relevant experience, qualifications, geographic location, and other considerations. In addition to base pay, BradyPLUS offers a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.

About BradyPLUS:

BradyPLUS is a leading national distributor of solutions for JanSan, Foodservice and Industrial Packaging. We deliver the right SUPPLIES + SUPPORT to ensure businesses are more successful every day. We offer premium brands, expert advice, and exceptional customer experiences. Our 6,000 associates across 180+ locations have a passion for delivering innovative solutions for the business challenges of today and tomorrow. Together, we serve thousands of customers nationwide in end markets including education, government, healthcare, hospitality, restaurants, building services, food packaging & processing, and grocery. We strive to be the best employer we can. We value people, we embrace change and we reach higher. Join us and see what the BUZZ is about! To learn more visit us at www.BradyPLUS.com .

BradyPLUS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity and/or any other characteristic protected by law. We also provide reasonable accommodations to applicants and employees with disabilities.