Service Advisor

Service Advisor Wanted Are you a top performer and consistently deliver the best numbers in your service department? Is your compensation package reflecting your “Top Advisor” status? We are looking for a talented service advisor to join our great team. We have a fun and unique system that produces extraordinary results. Do you have the horsepower to join our team? Are you ready to be both challenged and rewarded? Apply and bring your “Top Advisor” results to a dealership that will reward them. Top Advisors deserve great pay and good benefits, and we here at Chris Nikel CJDRF believe in paying for performance. Requirements: DEALERSHIP EXPERIENCE A BIG PLUS! • Bilingual preferred- NOT required! • Be a top performer • Have a winning attitude • Be ready to show us your results Responsibilities: The #1 responsibility of the position is communication with the customer. • Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test. • Confers with customers about inspection results, recommends corrective procedures, and prepares work orders for needed repairs. • Prepares a repair order showing time, cost, and labor estimates for service. • Write a brief description of the customer’s concern about the repair order to help the technician locate the problem. • Explains the work performed and the repair order charges to the customer. • Handles customer complaints. • Greets customers in a timely, friendly manner and obtains vehicle information. • Test drives the vehicle with the customer as needed to confirm the problem or refer to the test technician. • Refers to service history, inspects the vehicle, and recommends additional needed service. • Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications. • Provides a complete and accurate written cost estimate for labor and parts. • Establishes “promised time.” Check with the dispatcher if necessary. • Obtains the customer's signature on the repair order; provides the customer with a copy. • Establishes the customer's method of payment. • Checks on the progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed. • Reviews repair orders to ensure that work is completed and additional work and authorization are noted. Closes repair order as appropriate. • Maintains high customer satisfaction standards. • Other tasks as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education and/or Experience • Associate's degree (A.A.) or equivalent from a two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. • Two to four years of related experience and/or training; or an equivalent combination of education and experience. Compensation: $60,000 - $130,000 yearly

• The #1 responsibility of the position is communication with the customer. • Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test. • Confers with customers about inspection results, recommends corrective procedures, and prepares work orders for needed repairs. • Prepares a repair order showing time, cost, and labor estimates for service. • Write a brief description of the customer’s concern about the repair order to help the technician locate the problem. • Explains the work performed and the repair order charges to the customer. • Handles customer complaints. • Greets customers in a timely, friendly manner and obtains vehicle information. • Test drives the vehicle with the customer as needed to confirm the problem or refer to the test technician. • Refers to service history, inspects the vehicle, and recommends additional needed service. • Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications. • Provides a complete and accurate written cost estimate for labor and parts. • Establishes “promised time.” Check with the dispatcher if necessary. • Obtains the customer's signature on the repair order; provides the customer with a copy. • Establishes the customer's method of payment. • Checks on the progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed. • Reviews repair orders to ensure that work is completed and additional work and authorization are noted. Closes repair order as appropriate. • Maintains high customer satisfaction standards. • Other tasks as assigned.

Compensation:
$60,000-$130,000 per year