Service Delivery Manager – PayPal

About US: We are a company that provides innovative, transformative IT services and solutions. We are passionate about helping our clients achieve their goals and exceed their expectations. We strive to provide the best possible experience for our clients and employees. We are committed to continuous improvement and innovation, and we are always looking for ways to improve our services and solutions. We believe in working collaboratively with our clients and employees to achieve success.

DS Technologies Inc is looking for Service Delivery Manager – PayPal role for one of our premier clients.


Job Title: Service Delivery Manager – PayPal
Location: San Jose, CA (Onsite/Hybrid)
Preference: Diversity (Female) Candidates
Position Type: Contract
Only W2


Role Overview


We are seeking a highly experienced Service Delivery Manager with deep expertise across data platforms, cloud migrations, BI modernization, and GenAI/Agentic AI/AIOps delivery. The ideal candidate will bring 10+ years of leadership experience driving large-scale, complex transformation programs in enterprise environments. This role requires strong delivery ownership, strategic stakeholder engagement, and hands-on governance for data and AI initiatives.


Key Responsibilities:


1. Project Planning & Execution

• Define project scope, objectives, roadmaps, and deliverables with business and technical leads.
• Build and manage project plans, schedules, budgets, and resource models.
• Track and ensure on-time, on-budget delivery of all phases and milestones.
• Drive end-to-end execution of data transformation, cloud modernization, and GenAI/Agentic AI programs.

2. Team & Stakeholder Management

• Lead and collaborate with cross-functional teams including:
  data engineers, BI developers, cloud teams, analysts, and product owners.
• Enable seamless communication between technology and business stakeholders.
• Conduct recurring stakeholder reviews and provide updates to senior leadership.

3. Risk & Issue Management

• Proactively identify and track project risks, dependencies, and blockers.
• Build risk mitigation plans and ensure timely issue resolution.
• Escalate critical risks and drive a culture of continuous improvement.

4. Quality & Compliance

• Ensure full adherence to enterprise data governance, compliance, and security standards.
• Oversee solution testing, UAT, validation, and production release cycles.
• Maintain high-quality standards for data integrity, accuracy, and reliability.

5. Reporting & Documentation

• Maintain comprehensive project documentation:
  project plans, RAID logs, decision logs, and lessons learned.
• Deliver periodic status reports, dashboards, and executive summaries.
• Track KPIs and operational metrics to drive accountability and improvement.

Required Skills & Experience

• 10+ years in project management or service delivery roles across data, cloud, and analytics ecosystems.
• Proven delivery experience in:
  • Data warehouse and data lake implementations
  • BI/reporting platform development
  • Legacy-to-cloud data platform migrations
  • Data governance and compliance frameworks
    
    
• Strong knowledge of SQL, ETL pipelines, data warehousing, BI tools, and analytics platforms.
• Hands-on familiarity with AWS, Azure, or GCP cloud ecosystems.
• Mandatory: Experience delivering GenAI solutions, Agentic AI workflows, or AIOps, beyond basic chatbots.
• Excellent communication, leadership, stakeholder management, and documentation capabilities.
• Ability to thrive in fast-paced, distributed, cross-functional environments.