Community Health Coordinator

Position Summary: The Community Health Coordinator will directly assist the Director of Community Health in engagement, implementation, and oversight of Community Care Plan’s targeted Health Risk Assessments, expanded benefit and healthy behavior programs. This position will ensure that Community Care Plan meets and/or exceeds contractual requirements for these programs.

Essential Duties and Responsibilities:

1. Conducts outbound calls to targeted populations to complete health risk assessments in accordance with state contractual requirements and documents results in CCP’s varied software platforms.
2. Assesses for social and clinical needs and when needs are identified, refers to appropriate CCP departments for follow-up.
3. Reviews mail-in and electronically submitted Health Risk Assessment responses for Health-Related Social Needs (HRSN) and/or appropriateness for any Healthy Behavior programs, referring to C3 Care Management and Social Work when identified.
4. Routinely tracks completed healthy behavior member requests and prepares incentive files in accordance with CCP’s established schedule.
5. Assists Medical Economics with quarterly and ad hoc Healthy Behavior reporting per contractual requirements.
6. Assesses Healthy Behavior utilization patterns and when needed makes recommendations for program changes to increase utilization.
7. Supports member outreach and engagement efforts to increase awareness of Expanded Benefit programs.
8. Monitors effectiveness of expanded benefit utilization via dashboards and other reporting tools as available.
9. Works collaboratively with Corporate Finance to assess actual expanded benefit expenses for reporting purposes.
10. Provides data and outcomes for reporting and presentation needs.
11. Monitors and evaluates all programs for process improvement.
12. Performs other related duties as assigned.

This job description in no way states or implies that these are the only duties performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

Qualifications:

• Associate degree with at least one year of relevant experience.
• Microsoft Office and internet software proficiency

Skills and Abilities:

• Excellent verbal and written communication skills.
• Correctly interpret data and guide decision making.
• Ability to work independently.
• Ability to meet deadlines.
• Must be able to work in a fast-paced environment
• Skilled in maintaining good rapport and collaborative working relationships with team members.

Work Schedule:

Community Care Plan is currently following a hybrid work schedule. The company reserves the right to change the work schedules based on the company needs.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands, reach with hands and arms, and talk or hear. The employee is frequently required to stand, walk, and sit. The employee is occasionally required to bend, stoop, kneel, push, pull, crouch or crawl. The employee may occasionally lift, carry and/or move up to 25 pounds. Driving is also required for this position.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The environment includes work inside/outside the office, travel to other offices, as well as domestic, travel. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

We are an equal opportunity employer who recruits, employs, trains, compensates and promotes regardless of age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We are committed to fostering, cultivating, and preserving a culture of diversity, equity and inclusion.

Background Screening Notice:
In compliance with Florida law, candidates selected for this position must complete a Level 2 background screening through the Florida Care Provider Background Screening Clearinghouse.

The Clearinghouse is a statewide system managed by the Agency for Health Care Administration (AHCA) and is designed to help protect children, seniors, and other vulnerable populations while streamlining the screening process for employers and applicants.

Additional information is available at:
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