Manager of Customer Success

A company is looking for a Manager, Customer Success (Corporate).

Key Responsibilities

Serve as the primary point of contact for assigned corporate accounts, ensuring successful onboarding, implementation, and ongoing engagement

Develop and execute account-level strategies that drive retention, expansion, and value realization across multiple contracts and stakeholder groups

Proactively identify growth opportunities, renewal risks, and strategic initiatives to strengthen customer engagement and expand account value

Required Qualifications

5-8+ years in Customer Success or Account Management for SaaS solutions

Proven ability to manage multiple corporate accounts and deliver high levels of customer satisfaction

Experience managing and growing enterprise eDiscovery accounts for corporations

Strong technical aptitude with SaaS systems

B.A. and / or M.S. or equivalent experience