Member Service Representative

A company is looking for a Member Service Representative - Contact Center.

Key Responsibilities

Provide excellent member service via call center, assessing member needs and promoting appropriate products

Navigate multiple computer applications to assist members with account inquiries and transactions

Engage in training and teamwork to meet departmental and organizational goals

Required Qualifications

Bachelor's degree or high school diploma / equivalent with 1 year of experience in a call center or customer service environment

Knowledge of consumer lending or new account opening in a financial setting is preferred

Proficiency in PC applications, including Word and Excel

Ability to multitask and demonstrate good organizational skills

No supervisory experience required