Product Manager - Client Portal

Description :

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Product Manager focusing on our Client Portal at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE : MMC).

A day in the life.

As a Product Manager driving the product vision and roadmap for our Client Portal website, you’ll be responsible for aligning the product strategy with MMA’s strategic objectives while understanding the unique needs of our clients across various regions. You will engage with senior stakeholders, including national and regional leaders, to gather insights and prioritize features that enhance client satisfaction and business outcomes.

You will collaborate with cross-functional delivery teams, leveraging your understanding of Agile methodologies to provide the vision that enables them to execute their work effectively. Strong collaboration with the delivery team is essential. With a strategic mindset and the ability to balance competing priorities alongside deep insurance knowledge, you will play a key role in developing a product that effectively serves the diverse needs of small and mid-sized businesses across multiple regions and lines of business.

As a Product Manager, you will ensure that the product adheres to the established vision and that the roadmap gains traction. You will own the relationship with key stakeholders and strive to understand their broader challenges to provide effective support.

Key Responsibilities

Product Strategy & Vision :

Establish a compelling and clear product vision for the Client Portal that aligns with Marsh McLennan Agency’s mission and strategic goals

Develop a product roadmap that prioritizes features and enhancements based on client needs, market trends, and business objectives. Collaborate with regional stakeholders and various lines of business to ensure the roadmap reflects the diverse requirements of clients across multiple regions while supporting MMA’s overall growth strategy

Insurance Expertise :

Bring a strong background in insurance with a comprehensive understanding of all lines of business within the insurance sector, as you will need to cover all lines or partner with subject matter experts

Stakeholder Collaboration :

Collaborate with business stakeholders, including the COO and CEO in each region, to gather insights and understand national and regional priorities

Engage and collaborate with delivery cross-functional teams, including engineering, design, marketing, and customer support, to deliver high-quality features tailored to our diverse client base

Feature Development :

Work closely with the Product Owner to provide the vision and features necessary for the delivery team to execute their work effectively. You will collaborate with the delivery team to ensure alignment with business goals and communicate these objectives clearly

Collaborate with the Product Owner to continuously prioritize and manage the product backlog, ensuring it reflects the most current client needs and business objectives. Regularly update the roadmap to align with evolving stakeholder feedback and market trends, ensuring it serves as a dynamic guide for the development team

While you won’t be responsible for the timely delivery of features and enhancements, you will support the Product Owner in ensuring that the product adds value to our clients while balancing the diverse needs of different regions

Strategic Mindset :

Bring a strategic mindset to navigate and balance competing priorities across diverse regions, ensuring that the Client Portal aligns with and supports the overarching business strategy of MMA

Proactively identify and capitalize on opportunities for innovation and differentiation within the Client Portal space. Drive initiatives that enhance MMA’s service offerings

Conduct analyses of product performance metrics and user feedback to guide strategic decision-making and inform future development efforts. Use insights to optimize the client experience and ensure that the product continually meets client expectations

Our future colleague.

We’d love to meet you if your professional track record includes these skills :

8+ years of experience in product management, preferably with a focus on web applications or client portals in the insurance or financial services industry

Bachelor’s degree in Business, Computer Science, or a related field. MBA preferred

Previous insurance agency / brokerage experience is a must-have

Proven track record of delivering successful digital products that enhance client engagement across multiple groups

Strong analytical and problem-solving skills

Excellent communication and interpersonal skills to collaborate effectively with various stakeholders across regions

Familiarity with Agile methodologies and project management tools (e.g., ADO, JIRA, Trello)

Understanding of web development technologies and frameworks

Experience with data analytics tools and techniques to measure product performance

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are :

Generous time off, including personal and volunteering

Tuition reimbursement and professional development opportunities

Remote work

Charitable contribution match programs

Stock purchase opportunities