Customer Service Supervisor

JOB DESCRIPTION

Levi Strauss & Co. isn't your typical retailer. We've been pushing boundaries since 1873, inventing the blue jean, redefining khakis, and breaking barriers with size-inclusive activewear. We champion sustainability and ethical practices. Our brands (Levi's®, Dockers®, Beyond Yoga®) stand for freedom and self-expression.

Supervisors contribute as an integral member of the store management team by contributing to the successful implementation of strategies and operational excellence that ensure brand equity, customer satisfaction and financial growth.

We're looking for a Supervisor who shares our values:

• Embraces Originality and Integrity: You share our passion for fashion and understand the importance of our brand heritage.
• Empathy for Customers and Co-workers: You add positivity to our store culture and play a part in driving a memorable experience for our employees and customers.
• Demonstrate Courage: We lead with our values. You feel supported to make decisions and lead by example. You are a role model and aspire for more.
• Drives Performance: You're results-oriented and support the team.

You'll support the leadership team to success:

• Growing Sales: Execute sales strategies and monitor performance to drive revenue growth.
• Be a coach: Guide and support team members through effective mentorship and leadership.
• Operational Excellence: Manage daily store operations to ensure efficiency and maintain high standards.
• Customer Focus: Ensure exceptional customer service and foster a welcoming shopping environment.

The role requires someone who:

• Is good with people and able to support, assist, and coach store associates to perform their work effectively.
• Complies with all Levi's® Stores policies, procedures, and programs, while able to follow directives of store management.
• Consistently meets or exceeds established store and individual sales and performance goals.
• Can handle heavy lifting (up to 40 lbs.) and constantly moving around, kneeling, carrying items, reaching overhead, and climbing ladders.
• Must have reliable transportation.
• Must be 18 years or older.

Life-Enhancing Perks:

Full-Time Employees:

Unwind & Recharge: 3 weeks of paid time off for the first year, growing to 4+ weeks thereafter.

Health & Wellness: Immediate medical, dental, and vision coverage. Free Medical Premiums w/Live.

Full-Time & Part-Time Employees:

Make a Difference: Paid volunteer hours & charity donation matching up to $2000/year.

Live in Levi's: 60% employee discount.

Retire Sooner: 125% match on your 401k, up to 6%! That's getting $1.25 for each $1 you put in. Free $$$.

Level Up: Grow here, don't just work somewhere. Explore advanced opportunities at Levi's, Dockers & Beyond Yoga.

LOCATION
Portland, OR, USA

FULL TIME/PART TIME
Part time

COMPENSATION
The pay range for this role is from the higher of the required minimum wage based on local, state, or federal requirements or $17.05 - $28.45 per hour, varying with experience and qualifications.

Current LS&Co Employees, apply via your Workday account.

Our policy is to provide equal opportunity to all persons without regard to race, color, creed, religion, national origin, citizenship, sex, age, sexual orientation, gender identity or gender expression, marital status, Vietnam era/disabled veteran status, physical or vmental disability, or other protected classes prohibited by applicable law. Company policy prohibits harassment or discrimination of applicants or employees on the basis of any protected classes. We have established a continuing Affirmative Action Program to assure equal employment opportunity in all its policy decisions affecting recruitment, selection, assignment, promotion, training, and all other terms and conditions of employment. We may ultimately pay more or less than the posted range based on several factors. However, LS&Co pays at least the local, state or federal minimum wage, whichever is higher. The amount a particular employee will earn within the wage range will be based on several factors including, but limited to, relevant education, qualifications, experience, skills, seniority, store location, performance, shift, travel requirements, sales or revenue-based metrics, and business needs (LS&Co.) offers a total rewards package that includes competitive pay, incentive plans, and a wide array of benefits designed to help you, and your family stay healthy, meet your financial goals, and balance the demands of your work and personal life. These benefits include paid leave, life and disability insurance, 401(k) match and health care benefits for eligible employees. The amount and availability of any bonus, benefits or other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.