IT Help Desk Analyst

JOB TITLE : IT Help Desk Analyst

LOCATION : Denton TX

PAY RATE : $23-29.80 / hour

We are a national aerospace and defense staffing agency seeking highly qualified candidates for a position with a top-tier client.

Job Details :

Job Type : Contract (12 months with potential for extension)

Schedule : Monday Friday 8 : 00 AM 5 : 00 PM

Industry : Aerospace / Defense / Aviation

Benefits : Medical dental and vision (Cigna)

Perks : Bonus potential Priority access via Tier 1 supplier

Openings Nationwide : Thousands of opportunities across the U.S.

Qualifying Questions :

Are you a U.S. person as defined under ITAR regulations

Do you meet the educational and experience requirements for this role

Can you commute to the job location or relocate if necessary

Summary :

Serve as the first point of contact for users seeking technical assistance via phone email and ticketing systems

Provide Tier I support for software hardware and network issues through problem diagnosis and step-by-step resolution

Escalate complex issues to appropriate internal teams as needed

Assist with deployment of PCs laptops docking stations and peripheral devices

Perform software installations and troubleshooting

Install applications using Intune

Ensure adherence to Service Level Agreements (SLAs) and achievement of key performance indicators (KPIs)

Communicate effectively with users using appropriate written and verbal communication skills

Manage and maintain company IT assets

Assist with installation setup and maintenance of workstations printers copiers and related equipment

Maintain clean organized and well-managed IT storage areas

Lift and carry up to 30 lbs; push and pull equipment carts as required

Maintain regular and reliable attendance including full shifts and punctuality

Perform other duties as assigned

Requirements :

1 2 years of IT experience in a similar role

Experience working with ITSM tools (ServiceNow Freshservice Jira)

Experience supporting current hardware software and cloud-based applications

Strong experience with Windows server environments and user administration (Active Directory Exchange O365 Azure)

Intune experience

Knowledge of endpoint security solutions

Proficiency with Office 365 applications

Solid understanding of networking fundamentals (DNS DHCP TCP / IP)

Ability to communicate effectively with technical and non-technical users

Independent self-motivated worker who thrives in a team environment

Commitment to compliance and confidentiality

Valid drivers license

Ability to travel as required

Ability to work overtime as needed

Must be a U.S. Citizen (as defined by ITAR).

Preferred Certifications :

CompTIA A

ITIL Foundation v4 (or equivalent experience)

About Us :

The Structures Company is a premier national aerospace and defense staffing agency specializing in contract contract-to-hire and direct hire placements. We deliver expert workforce solutions across engineering IT production maintenance and support roles.

As trusted partners to major aerospace OEMs and Tier 1 suppliers we connect professionals with opportunities to grow and excel in the aviation and aerospace industries.

Eligibility Requirements :

Must be a U.S. Citizen lawful permanent resident or protected individual under 8 U.S.C. 1324b(a)(3) to comply with ITAR regulations .

Keywords : aerospace aviation engineering maintenance aircraft design defense

Take your career to new heights-apply today!

Key Skills

user account,Active Directory,Customer Service,Information Technology,desk support,End user,Project Management,Phone Calls,service levels agreement,Desk Staff,Ltil,Procedures,Setup,hardware,Technical Support

Employment Type : Full Time

Experience : years

Vacancy : 1