Customer Experience AnalystVirtualVocations • Savannah, Georgia, United States
Customer Experience Analyst
VirtualVocations • Savannah, Georgia, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Customer Experience Strategy Analyst.
Key Responsibilities
Lead the standardized creation and management of customer-facing reporting across various cadences
Prepare executive-ready insights consolidating KPIs, operational trends, and corrective actions
Manage specific project workstreams within high-impact CX initiatives, translating strategic goals into actionable plans
Required Qualifications
3-5 years of experience in an analytical role or 1-3 years in project coordination or operations
Bachelor's degree in a quantitative field such as Supply Chain Management or Business Analytics
Strong experience with CRM (Salesforce) and Ticketing Systems (Freshdesk / Zendesk)
Proficiency with project management tools (Asana, Jira)
Experience in a startup or high-growth environment is preferred
[job_alerts.create_a_job]
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