Technical Support Engineer

A company is looking for a Technical Support Engineer to provide exceptional support to clients using their claims platform.

Key Responsibilities

Serve as the primary contact for external customers regarding the claims management platform

Monitor and respond to new requests and incidents within SLA requirements, maintaining ownership until resolution

Facilitate communications with customers and internal teams to efficiently resolve incidents and requests

Required Qualifications

2+ years of technical support-related experience

Ability to work independently and manage time effectively

Experience with API troubleshooting is a plus

Familiarity with computer languages such as Ruby, Python, or PHP is a plus

Experience using tools like Zendesk or Jira is a plus