Customer Service Representative

Customer Service Representative

This position implements support as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained. Full training is provided in learning a product line to inform, assist and educate customers on how products work.

Responsibilities of a Customer Service Representative:

• Interact with customers daily to inform of client products and services
• Perform a needs assessment of the customer and recommend products and services or pass along consumer leads to the sales department depending on level of expertise.
• Ensure and provide quality service to external customers.
• Answer all customer inquiries in a timely and professional manner.
• Process orders with high level accuracy.
• Maintain a positive representation of the company and associated brands at all times

Requirements of a Customer Service Representative:

• Must have great attention to detail.
• Must be a team player.
• Previous customer service and sales experience is a plus.
• Must have strong communication skills.
• Must be personable and comfortable interacting with customers daily.
• Desire to participate in professional development and take on new responsibilities
• Self-motivated and comfortable working both independently and as part of a team
• Customer service or customer relationship experience

Benefits:

• Health insurance reimbursement for all staff (upon qualification)
• Life insurance at no cost
• Agents have an established career path with collectively bargained progressions and vesting of renewal commissions (retirement plan)
• UNION BENEFITS Our staff also belong to a union which includes benefits
• Free college classes for all members
• Student Debt Reduction Program
• Scholarship access for members and their children
• Union provides life insurance (in addition to our company) for all members
• Roadside assistance for all members
• Identity Theft Protection for all members