Talent.com
Community Director - Luxury Apartment Community
Community Director - Luxury Apartment CommunityUDR, Inc. • Placentia, CA, United States
Community Director - Luxury Apartment Community

Community Director - Luxury Apartment Community

UDR, Inc. • Placentia, CA, United States
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Description

UDR, Inc. and its affiliated companies are seeking a Community Director to lead our team at our luxury apartment community located in Placentia, CA.

ESSENTIAL FUNCTIONS :

Asset Quality

Ensure community is ready for business and meets established physical standards daily as listed below :

  • Walk community daily; open and close all "showing" units. Monitor property including office space, restrooms, amenity areas, parking lot and "showing" units to ensure they meet UDR's quality, cleanliness and presentation standards and proactively monitor battery upkeep of smart locks.
  • Refresh community's signage, write and distribute collateral as needed to support the drive for occupancy and improve community image.

Customer Service

Provide the best standard of quality and service through resident relations :

  • Answer all resident and guest questions professionally and timely, balancing the needs of both internal and external customers. Implement strategies to improve quality of customer service.
  • Proactively launch self-guided tours and / or provide guided community tours for prospects, lend assistance and provide information pertaining to short-term rentals, corporate housing opportunities and guest suite rentals.
  • Conduct move-in orientation sessions for new residents and drive annual renewal conversations with existing residents as needed.
  • Oversee the Customer Survey Program by ensuring that that there is immediate follow up to residents upon the completion of each service request via an e-mail or text notification which includes the ability to request a follow up phone conversation. Follow-up phone calls to residents to gather more information on the quality and satisfaction of service requests.
  • Oversee and ensure the maintenance related matters are resolved and / or escalated to the Service Manager to be addressed immediately. If additional service is required, continue to follow up until the issue is resolved.
  • Financial

    Complete various accounting and financial functions associated with driving and supporting community operations :

  • Work closely with Business Manager to complete required financial responsibilities.
  • Conduct Purchase Card (P-card) reconciliation for community.
  • Personnel

    Lead winning team by professional example, taking ownership and personal interest in direct reports, if applicable to drive results and team performance :

  • Host daily and weekly team huddles to discuss community / resident / operations issues and concerns, provide update to team regarding policies, practices, company or team initiatives, training and team building.
  • Hire and train new staff and develop staff to maximize potential.
  • Train district property staff including RSMs, CDs and other personnel as needed and requested by AD / RM / DM . (Senior Community Director)
  • Monitor staff performance to include performance and address performance problems through corrective action and dismissal. Assist direct reporting staff to address and resolve concerns or complaints involving job duties and job descriptions, performance standards, relations with coworkers, relations with supervisors and managers.
  • Approve time records and requests for time off.
  • Vendor Management

    Complete administrative tasks associated with community operations as it relates to outside vendors, communication telecom and IT systems :

  • Manage vendor keys according to UDR's policies and procedures.
  • Source new vendors as needed in order to maintain community appearance and resident services.
  • Maintain community telecom and computer equipment, while serving as a partner to IT to troubleshoot system issues and test systems.
  • Administrative

    Manage and complete a variety of tasks which range from simple to complex; all of which are associated with driving and supporting community operations :

  • Prepare, communicate and deliver all resident specific and community letters and notifications, legal notifications, in addition to the management of the new resident move-in process, documentation and the issuance of all community keys, fobs, remotes, parking permits and parking assignments.
  • Review, monitor, administrate and sign leases as required and needed.
  • Enforce all policies and procedures. Maintain compliance related to lease agreements including the review and authorization of all leases and ensuring community records (leases, addenda, reports, etc.) are maintained in accordance with stated legal requirements Company policies and / or procedures.
  • Plan and manage all community events.
  • Manage and maintain exemplary community website, social media campaigns, outreach marketing efforts for the community to drive occupancy and increase visibility, including PeerSpace, Craigslist, etc.
  • Maintain acceptable NPS scores and facilitate Reputation Management Process.
  • Utilize the Sugar CRM to effectively manage resident relations, service requests and resident communications.
  • Smart Rent Management and Package and Parcel Management.
  • Manage key policy and process by providing keys to residents or contractors and documenting in accordance with the "Key Policy".
  • Investigate, address and resolve all community and resident issues, disturbances, complaints and any crime-related activities / inquiries, including the dispatch for patrol services. Complete incident report for Risk Management as needed.
  • Serve as organizational representative along with the Business Manager for court appearances regarding non-payment and / or other legal action taken, small claims and UD hearings as necessary or required.
  • Oversee inventory and replenishment of community office supplies and refreshments for office, residents and guests.
  • Develop and maintain emergency action procedures for the properties.
  • Work closely with the Centralized Admin, Centralized Sales and Renewal teams to ensure leasing and renewal goals are met.
  • Ensure leadership style creates a productive, motivated, informed, inspired, engaged and goal-oriented team.
  • Comply with all Company policies and procedures related to employment.
  • Commit to Living the UDR Values each day in every action taken when executing the essential functions of the job.
  • Perform other duties as assigned or needed.
  • EDUCATION AND EXPERIENCE :

  • Bachelor's degree in business, related field, or its equivalent, preferred. In lieu of degree, equivalent experience in residential properties, marketing and website development, or related business operations is required.
  • Minimum 2 to 5 years property management experience in onsite office operations, leasing, administration, customer service as well as experience in special events, marketing, and website management preferred.
  • Minimum of two years' management or supervisory experience is required.
  • Experience in customer service positions in hotel properties, rental operations, or related upscale service business is preferred.
  • Career Development and Advancement :

    We offer ongoing education opportunities to encourage the skillset development of our employees and have a validated culture of enhancing the growth and advancement of their individual career goals. We believe our employees are the organization's most important asset.

    Exceptional Benefits :

    We offer a comprehensive benefit package, Company matched 401(k), vacation and personal time (up to 10 vacation days, 6 sick days, 4 personal days, and 2 floating holidays per year) plus company observed holidays, discounts to live in our best-in-class communities, tuition reimbursement, company sponsored events, community service days, and our annual President's Club held in Las Vegas, honoring our associates for their exceptional customer service and operational excellence.

    Benefits Offered :

  • Medical, Dental, Vision Plans
  • Medical Flexible Spending Account
  • Dependent Care Spending Account
  • Lifestyle Spending Account
  • Supplemental Term Life Insurance
  • Voluntary Cancer Insurance
  • Supplemental Short-Term Disability Insurance / AD&D Insurance
  • Voluntary Long Term Care Insurance
  • 401(k) Plan with company match
  • Salary Range :

    $85,000 / yr. - $100,000 / yr., depends on experience

    Bonus Potential :

    Eligible for 20% annual bonus potential, based on personal and company performance

    About UDR, Inc.

    UDR, Inc., an S&P500 company, is one of the nation's largest owners and managers of residential apartment communities. Become a part of a company that is the industry leader of transformational change and operational innovation!

    UDR Inc. is an Equal Employment Opportunity Employer.

    UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

    This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

    UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.

    Equal Opportunity Employer

    This employer is required to notify all applicants of their rights pursuant to federal employment laws.

    For further information, please review the Know Your Rights notice from the Department of Labor.

    [job_alerts.create_a_job]

    Community Community • Placentia, CA, United States

    [internal_linking.related_jobs]
    Business Development Director (Team Lead)

    Business Development Director (Team Lead)

    Element Materials Technology • Santa Fe Springs, CA, United States
    [job_card.full_time]
    Business Development Director (Team Lead).US-CA-Santa Fe Springs | US-CA-Concord | US-MA-Acton | US-CA-Santa Rosa.Business Development Director, Team Lead - West Coast. Element Life Sciences, a lead...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Resident Services Manager 2 - Luxury Apartment Community

    Resident Services Manager 2 - Luxury Apartment Community

    UDR, Inc. • Placentia, CA, United States
    [job_card.full_time]
    Do you thrive on crafting an amazing customer experience and providing satisfying solutions to customers? Do you want to be a "Care Hero" and it's your job to save the customer's day?.Ensure commun...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    District Manager - Life / Health Licensed | Build Leaders. Grow Your Business. Create Financial Freedom.

    District Manager - Life / Health Licensed | Build Leaders. Grow Your Business. Create Financial Freedom.

    InsuranceJobs.com • Los Angeles (County), California, United States
    [job_card.full_time]
    At Optavise, leadership is about creating opportunities for yourself and the people you develop.As a District Manager, you’ll have the freedom to grow your business, mentor new agents, and cr...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Community Manager

    Community Manager

    WSH Management, Inc. • Santa Ana, CA, United States
    [job_card.full_time]
    Property Manager (Tax Credit experience preferred).WSH Management is seeking a highly motivated Resident Manager to oversee the day-to-day operations of a 58-unit LIHTC / PSH community in Santa Ana, ...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Maintenance Manager - Luxury Apartment Community

    Maintenance Manager - Luxury Apartment Community

    UDR, Inc. • Placentia, CA, United States
    [job_card.full_time]
    Do you thrive on crafting an amazing customer experience and providing satisfying solutions to customers? Do you want to be a "Care Hero" and it's your job to save the customer's day?.Manage and co...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Regional Director, Apparel and Accessories

    Regional Director, Apparel and Accessories

    Skill • Costa Mesa, CA, United States
    [job_card.temporary]
    Are you ready to make a significant impact on product strategy and market presence for a globally recognized brand? Our client is seeking an exceptional leader to shape their regional offerings, dr...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Director of Healthcare Growth & Community Partnerships

    Director of Healthcare Growth & Community Partnerships

    Heritage Manor Care • Newport Beach, CA, United States
    [job_card.full_time]
    A skilled nursing facility is seeking a dynamic full-time Director of Business Development to enhance guest care experiences and build community relationships. Responsibilities include distributing ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel RN - Director of Nursing in Westminster, California - $3,793–$6,638 / week (Must Have 2 Years of Experience)

    Travel RN - Director of Nursing in Westminster, California - $3,793–$6,638 / week (Must Have 2 Years of Experience)

    Vetted • Westminster, CA, United States
    [job_card.full_time]
    Vetted is seeking a RN - Director of Nursing for a travel job in Westminster, California.Must have 2 years of experience. The assignment is 13 weeks long with 8 hour shifts.This contract pays approx...[show_more]
    [last_updated.last_updated_1_hour] • [promoted] • [new]
    Travel RN - Director of Nursing in Huntington Beach, California - $3,793 / week (Must Have 2 Years of Experience)

    Travel RN - Director of Nursing in Huntington Beach, California - $3,793 / week (Must Have 2 Years of Experience)

    Vetted • Huntington Beach, CA, United States
    [job_card.full_time]
    Vetted is seeking a RN - Director of Nursing for a travel job in Huntington Beach, California.Must have 2 years of experience. The assignment is 13 weeks long with 8 hour shifts.This contract pays a...[show_more]
    [last_updated.last_updated_1_hour] • [promoted] • [new]
    Activity Director

    Activity Director

    Oakmont Senior Living • Huntington Beach, CA, United States
    [job_card.full_time]
    Ivy Park at Huntington Beach is a premier senior living community situated on a beautifully landscaped campus.Managed by Oakmont Management Group,we provide exceptional quality, comfort, and care w...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Apartment Community Manager

    Apartment Community Manager

    National Community Renaissance • Rosemead, CA, United States
    [job_card.full_time]
    Together, we transform lives and communities!" National Community Renaissance (CORE) is seeking an Apartment Community Manager I to join our property management team. CORE is one of the nation's la...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Sr Talent Acquisition Manager

    Sr Talent Acquisition Manager

    Vaco by Highspring • Altadena, California, United States
    [job_card.permanent]
    Job Title : Senior Talent Acquisition Manager – Fashion Industry.Location : Beverly Hills, CA (Fully Onsite).We are partnering with a fast-growing, innovative fashion and lifestyle brand headquartere...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Resident Service Specialist - Luxury Apartment Community

    Resident Service Specialist - Luxury Apartment Community

    UDR, Inc. • Placentia, CA, United States
    [job_card.full_time]
    Do you thrive on crafting an amazing customer experience and providing satisfying solutions to customers? Do you want to be a "Care Hero" and it's your job to save the customer's day?.Ensure each n...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Senior Director of Sales - West Coast

    Senior Director of Sales - West Coast

    Diversified • Los Alamitos, CA, United States
    [job_card.full_time]
    Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world's most experiential environments. Our award-winning team specializes in deliverin...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Resident Services Manager 2 - 27 Seventy Five Apartments

    Resident Services Manager 2 - 27 Seventy Five Apartments

    UDR, Inc. • Costa Mesa, CA, United States
    [job_card.full_time]
    This position supports property operations for 27 Seventy Five, Harbor at Mesa Verde and Rosebeach, our exclusive apartment communities (1522 homes) and offices out of 27 Seventy Five located in Co...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel RN - Director of Nursing in Westminster, California - $3,793 / week (Must Have 2 Years of Experience)

    Travel RN - Director of Nursing in Westminster, California - $3,793 / week (Must Have 2 Years of Experience)

    Vetted • Westminster, CA, United States
    [job_card.full_time]
    Vetted is seeking a RN - Director of Nursing for a travel job in Westminster, California.Must have 2 years of experience. The assignment is 13 weeks long with 8 hour shifts.This contract pays approx...[show_more]
    [last_updated.last_updated_1_hour] • [promoted] • [new]
    Travel RN - Director of Nursing in Huntington Beach, California - $3,793–$6,638 / week (Must Have 2 Years of Experience)

    Travel RN - Director of Nursing in Huntington Beach, California - $3,793–$6,638 / week (Must Have 2 Years of Experience)

    Vetted • Huntington Beach, CA, United States
    [job_card.full_time]
    Vetted is seeking a RN - Director of Nursing for a travel job in Huntington Beach, California.Must have 2 years of experience. The assignment is 13 weeks long with 8 hour shifts.This contract pays a...[show_more]
    [last_updated.last_updated_1_hour] • [promoted] • [new]
    Travel RN - Director of Nursing in Huntington Beach, California - $15,173 / month (Must Have 2 Years of Experience)

    Travel RN - Director of Nursing in Huntington Beach, California - $15,173 / month (Must Have 2 Years of Experience)

    Vetted • Huntington Beach, CA, United States
    [job_card.full_time]
    Vetted is seeking a RN - Director of Nursing for a travel job in Huntington Beach, California.Must have 2 years of experience. The assignment is 13 weeks long with 8 hour shifts.This contract pays a...[show_more]
    [last_updated.last_updated_1_hour] • [promoted] • [new]