Technical Account ManagerVirtualVocations • South Bend, Indiana, United States

Technical Account Manager

VirtualVocations • South Bend, Indiana, United States

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[job_card.full_time]

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A company is looking for a Technical Account Manager with Contact Center experience.

Key Responsibilities

Serve as a technical subject matter expert on the company's architecture and collaboration tools

Collaborate with the customer account team to enhance customer relationships and manage technical feature requests

Develop trusted advisor relationships with customers, providing recommendations based on product offerings

Required Qualifications

5+ years of experience in a client-facing technical role, such as Technical Account Manager or Solutions / Sales Engineer

Deep understanding of IP Telephony, SIP / H323, and troubleshooting network issues

Experience with video conferencing and UC tools, including Cisco / Tandberg and Microsoft Lync / Office 365

Familiarity with cloud CCaaS platforms and contact center technologies

Administration experience with Windows, Mac, and Linux systems

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