Director, HR Operations (HRIS)

Job Summary

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Reporting to the Chief Human Resources Officer (CHRO), the Director of Human Resources Operations (DHRO) leads the development and implementation of short‑ and long‑range strategies for human resources systems, processes, communications, and policies across the University, including its five campuses and the President’s Office.

Within the President’s Office Human Resources department, the DHRO collaborates with the Director of Recruiting and Compensation and the Director of Employee, Labor Relations, and Benefits. Within the President’s Office, the DHRO works with multiple departments, including but not limited to the Employee Services Team (EST), Innovation & Operations, Budget, Treasury, Controllers, the Unified Procurement Services Team (UPST), Internal Audit, University Information Technology Services (UITS), and the Office of the General Counsel (OGC). Across the University's five campuses, the DHRO coordinates and leads the HR Leads Team — HR counterparts from each campus — to address operational issues, maintain HR systems, drive standardization and consistency, and ensure accurate, timely reporting.

The duties of the DHRO are critical to ensure Human Resources Information Systems (HRIS) integrity, the accurate keeping of employee records along with internal and external reporting.

Essential Functions:

Leadership & Supervisory Responsibilities:

• Provides leadership, direction and guidance to President’s Office CHRO with respect to HRIS uses and needs that impact the operations of the University.
• Leads University-wide ‘HR Leads Team’ which includes HR operations representatives from each campus.
• Manages the HR Operations staff responsible for: HR records/HRIS (Human Resources Information System): Ensure that all entry into the Human Resources Management System (HRMS) system is completed in a timely manner. Ensures that employee personnel files are maintained – both hard-copy and digital records residing in HRIS. Conducts audits on data that is maintained in HRIS. Collaborates with Payroll to ensure accurate and timely administration of pay practices, especially time off and time and attendance policies, and benefit plan deductions. Manages the configuration of HRMS and payroll system to include system upgrades. Provides ad-hoc reporting for internal and external use including Summit Dashboard reports.

HRIS Responsibilities:

• Serves as the Business Lead on the following systems: (PeopleSoft, SoftDocs) HRIS module steward for HR, Benefits, Training, Reporting, and ePAFs,
• Serves as the President’s Office ‘Data Custodian’ which approves new or changes to access and new roles within the HRIS system. (PeopleSoft)
• Provides guidance to the CHRO on process changes, enhancements and modifications, identifying issues and recommending solutions.
• Assures system integrity and compliance with protocols and policies.
• Audits capabilities and data for accuracy, integrity, and functionality.
• Supports subject matter experts by analyzing data flows for process improvement opportunities.
• Provides end-user training for PeopleSoft HR applications.
• Conducts HRIS testing.
• Provides trouble shooting and problem solving assistance.
• Collaborates with campuses and UITS on new or changes to system functionality or implementation of new HRIS initiatives.
• Collaborates with the EST to determine appropriate earnings codes to be implemented.
• Collaborates with the Budget Office and oversees position management processes including the creation, elimination or reassignment of positions.
• Collaborates with the HR Leads University-wide initiatives; overseeing the policies, procedures and processes required for the President’s Office.
• Provides HRIS subject matter expertise on Sprintax and foreign nationals.
• Serves as primary representative of the President’s Office at HR Leads meetings, Summit Leads meetings, and with the implementation of new HRIS modules.
• Participates in the design and implementation of future HR systems.

Reporting Responsibilities:

• University-wide point of contact for the Veteran’s and IWDA reporting requirements.
• University-wide point of contact for HRIS feeds to state agencies and benefit vendors.
• In collaboration with the Innovation Team, create query of new hires and terminations (daily).
• Prepare information for data request from the Chronicle of Higher Education and collaborate with the Director of Recruiting and Compensation on submission of data.
• Run various ad hoc reports requested by members of the President’s Office and campuses.

Other Responsibilities:

• A&F Senior Management Team (SMT) – serves as a member of the SMT which consists of A&F department leaders in the President’s Office; the SMT annually develops a strategic plan known as a ‘roadmap’ of projects to improve various A&F functions across the University.
• Budget Management – works with the CHRO, the DHRO develops and maintains the annual operating budget for the Human Resources Department within the President’s Office.
• Position Management – oversees position management process to include creation/elimination/reassignment of position numbers as needed. Works in collaboration with Budgets Group.
• Audit Liaison - supports internal or external audit initiatives dealing with HRIS and provides ad-hoc information for the annual financial statements.

Other Committees – serves on other committees, task forces, and/or work groups that pertain to HR operations.

Other Functions:

• Effectively plans, set priorities and manages several complex projects simultaneously while meeting strict deadlines by using strategic and analytical thinking.
• Various projects within the President’s Office and across the campuses.
• Other responsibilities as required.

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience):

• Bachelor’s Degree in Business, Finance, Human Resources or other related field, or equivalent combination of education and experience in those fields.
• 7 – 10 years of progressively responsible experience with computerized Human Resources, payroll and time entry systems
• 3 – 4 years of previous experience with HRMS (PeopleSoft).
• Knowledge of HRMS reporting/query tools.
• Project management or systems implementation experience.
• Must have a high standard of professionalism and attention to detail while maintaining a very strong sense of confidentiality.
• Effective verbal and written communication competence, including demonstrated experience in presentation to diverse audiences up to executive level.

Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience):

• Relevant experience in public higher education and/or governmental agencies.
• Experience with products such as Oracle Cloud and Workday.

Working Conditions:

• Typical office environment.
• Requires occasional in-state travel to UMass campuses and off-site events.
• Requires occasional assignments on nights and weekends.
• Current hybrid work schedule is 2 days on-site per week.