Document Support Specialist

Operations

Under moderate supervision, this position is responsible for the accurate and timely preparation and preservation of policy documents in compliance with corporate retention policies and guidelines. You are responsible for the handling of inbound correspondence in support of digital workflows, execution of the company's preservation strategy, and preparation of policy and underwriting documents for digitization and potential litigation. This position is based full time in our [insert location] office.

What Will You Do?

• Responsible for the categorization and reconciliation of insurance documents received through internal and external mail, as well as various archival sources.
• Prepares documents for digitization including removal of staples, paper clips, fasteners and posted notes from the documents.
• Analyzes documents in order to produce the best resolution for scanned reproductions.
• Accurately identifies and classifies documents according to characteristics per established guidelines.
• Employs basic understanding of filing standards to properly classify documents for specific repository processing and determines index values for insurance document sets based on established guidelines.
• Research and investigation may be required to track misdirected or undeliverable mail.
• Resolves moderately complex issues and escalates items as required.
• Works with a high degree of confidentiality as documents are highly sensitive containing customer financial and / or proprietary information.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

What is a Must Have?

What Is in It for You?

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit http : / / careers.travelers.com / life-at-travelers / benefits / .