Assistant Service Manager

JOB TITLE: Assistant Customer Sales Manager

Summary:
Provides quality customer service to customers through the proper usage of all sales procedures. Answers telephone and set appointment times for customers, utilizing Telephone Procedures. Support Customer Service Manager as directed.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Engages and consults incoming customers, both in-person and over the phone, to successfully generate and close sales as directed by Customer Service Manager
• Support Customer Service Manager as directed
• Follows AAMCO sales procedures
• Order repair parts as necessary
• Enter vehicle data into AMS System
• Process Payment Information from Customer

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND/OR EXPERIENCE:

High School Diploma or Equivalent.

5+ years of sales/customer service experience.

5+ years of automotive experience

REASONING ABILITY:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

OTHER SKILLS AND ABILITIES:

• Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
• Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
• Remain calm and professional in stressful situations.
• Detail oriented while maintaining an extremely positive attitude.
• Must be able to work independently and productively with minimum supervision.
• Team players with a "can do" attitude that can work in a fast-paced environment.
• A well organized and self-directed individual who is a team player and takes initiative.
• Ability to manage multiple projects concurrently
• Strong communication and interpersonal skills.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee may be required to reach with hands and arms. The employee is occasionally required to stand; walk; and taste or smell.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

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