Service Operations Manager

Straight Shooter Plumbing And Rooter, located in Hayden, ID, is seeking a full-time Service Operations Manager to lead and optimize our field service operations across Kootenai and Bonner counties. This full-time role offers the opportunity to make a direct impact on company success while working with a dedicated team in a thriving industry.

PAY: As our Service Operations Manager, you'll earn $70,000 annually, paid weekly, with the added benefit of performance bonuses and profit sharing.

BENEFITS:

• Health insurance
• Paid time off (PTO)
• Paid holidays
• Uniforms
• A company vehicle to take home and a fuel card
• Company phone/tablet
• Opportunity to dispatch from home

QUALIFICATIONS

• 8+ years of service plumbing experience is required
• Valid driver's license
• Experience as a manager
• Experience in the plumbing industry
• Experience in KPI management
• Excellent customer service skills

Keep reading to learn more about this management position!

A DAY IN THE LIFE OF A SERVICE OPERATIONS MANAGER

This is a full-time management position located in Hayden, ID, serving Kootenai and Bonner counties.

In this management role, you'll oversee daily field operations, manage technician performance, and ensure service quality from start to finish. You'll implement a technician scorecard system, monitor revenue per vehicle, and lead scheduling, estimating, invoicing, and follow-ups. You'll also handle customer consultations, train new hires, and collaborate with ownership on KPIs and growth strategies.

ABOUT US

At Straight Shooter Plumbing and Rooter, we take pride in being the leading plumbing company in North Idaho, delivering a wide range of plumbing services backed by unmatched expertise. Founded in 2020, our skilled team of contractors boasts over 30 years of collective industry experience, guaranteeing high-quality workmanship and your peace of mind.

We prioritize the well-being of our employees by offering a variety of benefits to show our appreciation for their hard work. Our employee-focused approach fosters a supportive work environment where everyone can thrive and progress in their professional journey. We invite you to be a part of our outstanding team!

ARE YOU READY TO JOIN US?

Take the next step in your career with a company that values your expertise. Apply now! Our initial application process is quick, easy, and mobile-friendly.