Strategy Analyst

Position Information

New Hanover County is looking for a Strategy Analyst to join the Office Of Strategy. This position performs professional work conducting analyses and providing reports relative to performance and improvement measures across the county-wide enterprise. The ideal candidate is a team player who possesses excellent communication skills, critical thinking abilities, and collaborative problem solving skills and has the ability to analyze information, solve complex analytical challenges, and make practical recommendations based on analysis.

Duties and Responsibilities

• Support & lead process team in identifying verifying, analyzing, and implementing process improvement and process re-engineering opportunities.
• Assists department heads, staff, and other stakeholders with understanding results of performance measures and related reporting.
• Support & lead process improvement initiatives that drive innovation across departments to include process analysis to improve efficiency, lower costs, and improve service delivery.
• Facilitate the design and implementation of new/improved process models and organizational structures.
• Perform project management, analytics, and measure to ensure milestones are met and deliverables achieved.
• Perform process improvement evaluations to analyze project results and performance that ensure improvements are sustainable.
• Assists with strategic planning and strategy implementation efforts.
• Creates presentations and reports including but not limited to performance data reports for the County Manager and other County officials, as required.
• Performs other duties of a similar nature or level.
• Performs work during emergency/disaster situations.

The Office of Strategy ensures New Hanover County continues to provide equitable, effective, and efficient services to county citizens by formulating and measuring the results of strategic initiatives to provide new and improved programs and services, with a focus on the customer experience; consulting with county departments to continuously improve policies and procedures to deliver quality service at the right time; developing and implementing policies to align county programs and services with strategic priorities.

New Hanover County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, innovation, equity, integrity, stewardship and accountability guide the way we conduct ourselves and deliver services to our customers. Supported by the work of our Office of Diversity and Equity, New Hanover County celebrates diversity in our employees’ backgrounds, beliefs, identities, and abilities, while supporting growth opportunities for all. Our talented team has a passion for providing care and services that effect change on the everyday lives of the citizens they encounter. The differences that unite us are a reflection of the community we serve. If this sounds like an organization that models the values you uphold, we invite you to join our team at New Hanover County.

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Hours:
8:00 AM - 5:00 PM, Monday - Friday.
Must be available to report for emergency work assignment during emergency situations.

Employment Type: Full-time, Exempt

Salary Information:
The hiring range for this position starts at $59,168 - $79,877 annually plus a competitive benefits package. Salary will be determined based on qualifications, budget, and market considerations.
New Hanover County offers:

• Employer paid 401k contributions;
• Retirement plan through the NC Retirement system;
• Flex time and telework availability, depending on your position;
• Paid sick and personal leave + 13 paid holidays per year;
• Paid parental leave;
• Paid community services leave to give back to our community;
• Education leave to obtain a degree within your line of work;
• Medical, dental, and vision insurance + many other insurance options;
• Onsite, employer-paid health and wellness center;
• Professional development trainings & leadership initiatives;
• Opportunities to make a difference in your community;
• And so much more!

Please check out our careers page at for more information on why New Hanover County is a great place to work.

Qualifications

The ideal candidate will have a growth mindset with a commitment to continuous improvement with five (5) years of related experience analyzing strategy-related data across an organization of multiple functions, a Bachelor’s Degree in Public Administration, Business Administration, or a related field, or an equivalent combination of training and experience sufficient to successfully perform the essential duties of the job such as those listed above.
Experience in Lean Six Sigma principles is preferred.

Other Information

This posting is open until filled. Priority consideration will be given to candidates who submit an application by Thursday, July 10, 2024.