Trainer

Trainer

WHO WE ARE :

At HHS Tech Group (HTG), our work matters, and each of us makes a difference in the lives of people every day.

HTG is a leader in the development and delivery of innovative, purpose-built modular software and technology solutions to clients in the commercial and government sectors.

WHAT WE DO :

HHS Tech Group creates innovative, purpose-built technology products and solutions, resulting in value and positive, quantifiable impact for our clients and the people they serve.

Our people bring our software to life through collaborative relationships with our clients, working as a team, helping to solve complex problems that create positive personal and community impact for the people our clients serve.

Each day, our software products and our people are making a difference.

OUR PEOPLE MATTER MOST :

Improving the lives of others and making an impact daily is no simple task. We are dedicated to our team's professional and personal growth and well-being. Some key rewards and benefits include :

Generously sponsored Medical Insurance

Fully paid premiums on dental, vision, life, and disability insurance.

Generous 401k matching program

Flexible PTO policy

Join us!

WHO WE ARE HIRING : Trainer

WHAT YOU WILL DO : The

Trainer

ensures the delivery of clear, concise content for training activities and end user education. The Trainer is responsible for assisting with the generation of the training plan and content and offering solutions for process improvements in training documentation. The

Trainer

will :

ESSENTIAL RESPONSIBILITIES :

System Demonstration & Environment Readiness

Conduct system demonstrations as requested by the Client or Agency.

Troubleshoot and support the Agency testers within the Demo environment.

Capture, categorize, and report defects found during demos or testing.

Track defect resolution status and communicate updates to the Agency and Training Lead.

Ensure the Training and Demo environments are stood up according to the project schedule.

Test the Training environment after each deployment to confirm readiness for training and demos.

Training Delivery & Facilitation

Conduct New Hire Trainings across the HTG team.

Deliver Train-the-Trainer sessions for each state, including onsite facilitation and virtual delivery.

Prepare PowerPoints and session materials for Train-the-Trainer and end-user training sessions.

Schedule and conduct makeup training sessions as needed.

Serve as a backup trainer to cover absences and scheduling conflicts.

Participate in feedback sessions and adjust training delivery as required.

Training Content Development

Create Training Guides for Provider material-one guide per application type with an accompanying Trainer Guide

Create Internal User Training Guides-one guide per system function with an accompanying Trainer Guide.

Develop 14 Quick Reference Guides (QRGs) or equivalent provider guides.

Produce 4 provider-facing training videos and ensure upload to the correct repository.

Create FAQ documentation or Help Center user stories as needed.

Develop hands-on exercises and supplemental training materials for internal users.

Generate and maintain training accounts and 100+ data records tailored to business requirements.

Update all documentation quarterly or as required.

Feedback & Quality Management

Capture and categorize feedback during and after training sessions.

Deliver summarized feedback to the appropriate HTG team for review and resolution.

Conduct feedback sessions to assess effectiveness and identify areas for improvement.

Support quality review of training deliverables before submission or delivery.

Track and manage action items resulting from Agency meetings, demos, or feedback sessions.

Governance & Compliance

Follow governance processes for version control, review, and approval of training deliverables.

Ensure all training materials align with Agency and state-specific requirements.

Maintain documentation consistency across all deliverables and repositories.

Participate in governance and SOS meetings related to assigned projects.

Support audit-readiness through organized documentation and traceability.

Meetings & Coordination

Attend JAD sessions to understand current and future state processes for accurate training development.

Participate in Training meetings with the Client and other vendors.

Create meeting agendas, record minutes, and track action items.

Attend SOS calls for assigned projects and provide updates on training progress.

Act as scribe when assigned and maintain accurate meeting documentation.

Act as backup for scribe duties or other trainers as needed.

Additional Deliverables & Support

Create supplemental materials such as DyD documents, demo drafts, or quick updates as requested.

Support the Training Lead and other trainers with ad hoc documentation or presentation needs.

Travel onsite as needed to support Train-the-Trainer or implementation activities.

Collaborate with development and QA teams to ensure training accuracy and alignment with functionality.

MINIMUM QUALIFICATIONS :

Five (5) or more years of demonstrated experience in training delivery

At least three (3) of those five (5) years must be training delivery of train-the-trainer

Three (3) or more years of demonstrated experience in training delivery of MMIS systems or components, preferably Provider Management

Three (3) or more years of demonstrated experience in using WordPress

Three (3) or more years of demonstrated experience in delivering training materials such as :

Informative brochures with session agenda

Attendance tracking, including sign-in sheets

Classroom and web-based training

Handouts and materials distributed at each session

PowerPoint presentations

Live demonstrations of solution functionality

Hands-on training, including requesting participants to bring their laptops so they can follow along with the trainer

Open Q&A in every training session

Training surveys passed out and collected towards the end of each session

Continued availability following training for one-on-one questions

Follow up provision of electronically provided training materials for ongoing, continued learning

Post-training session survey analysis with improvements implemented ahead of the next session

Demonstrated knowledge and ability to create training materials such as the items listed in the previous bullet

Demonstrated knowledge and ability to effectively use the MS Office Suite

Demonstrated knowledge of course development and documentation software and tools (i.e. Captivate, Snagit)

Demonstrated experience in delivering training for complex technical software development and implementation projects

High aptitude for translating complex technical content into a format that is easily understandable by audiences of differing technical foundations

Excellent oral and written communication skills and the ability to clearly articulate to all project members and stakeholders; must be a team player who works well with technical and non-technical resources

DESIRED SKILLS :

Training experience with State government agencies

Education and Certification

BS / BA or equivalent in Communications, English, Business, Education, or other related discipline with five (5) or more years of experience related to this position