VFD/VSD Field EngineerOmniForce Solutions • Odessa, TX, United States
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VFD / VSD Field Engineer
OmniForce Solutions • Odessa, TX, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.permanent]
[job_card.job_description]Installation of equipment : Training and assistance for the set up and installation of hardware, software, and systems at client sites. Configuration : Configure devices, networks, or applications to meet client needs and specifications. Test systems : Ensure all systems are functioning correctly after installation, performing tests to verify performance. Perform routine maintenance : Set up training for conducting regular checks, updates, and upgrades for the prevention of system downtime and improve performance. Repair or replace parts : If equipment malfunctions, diagnose the issue and repair or replace damaged components. VSD repairs : Train onsite personnel on the testing and repair of variable speed drive chassis Customer interaction : Serve as the primary point of contact for internal and external customers needing technical assistance or guidance. Provide training : Train internal personnel as well as partners on how to use or maintain systems and devices effectively, including troubleshooting basic problems. Develop FAQs or user guides : Create documentation or guides to help the company and partners solve common issues independently. Perform training seminars : participate with customer and internal training seminars Relationships : partner with operations to better understand their needs and focus to effectively manage training and support programs Optimize settings : Adjust configurations or settings to improve performance Teamwork : Work with the Automation Tech support team to communicate successes and opportunities for improvement Create reports : Document issues, solutions, service actions taken, and customer feedback. Log service history : Keep detailed records of support calls, repairs, or replacements for future reference and warranty purposes. Common Issues : Coordinate with the electrical team to understand reoccurring issues and determine solution to minimize reoccurrence Coordinate with headquarters : Collaborate with remote technical support teams and engineers to solve complex problems. Provide updates : Communicate progress and solutions back to management or remote support staff as needed. Reported issues : Work with Missouri City engineering to resolve issues FW testing : test new FW releases in field environment to ensure proper operation Development : Participate in group discussions for the development and improvement of products 3rd party products : Work with 3rd party vendors to test and develop new product offerings Travel to client locations : Field support often involves traveling to client sites, sometimes requiring extended travel or overnight stays, especially for remote locations. Schedule visits : Plan and coordinate site visits based on urgency and availability. International Travel : In some instances, international travel may be required for training purposes Follow safety protocols : Adhere to safety guidelines, particularly when handling electrical equipment, hazardous materials, or working in environments with specific regulations. Ensure compliance : Ensure that installations, repairs, or modifications comply with industry regulations, client policies, and legal requirements. Driving : Follow company guidelines and the use of Motive APP Safety Meetings : Participate in weekly safety meetings Technical knowledge : Intimate understanding of hardware, software, and communication systems. Problem-solving : Ability to quickly diagnose and resolve technical issues. Communication skills : Ability to explain complex technical concepts in a simple, clear manner. Customer service : Professional demeanor and patience when dealing with clients. Time management : Ability to manage multiple tasks and service calls efficiently.
Job Description
Our client is a renowned manufacturer of industrial equipment and machinery, with a focus on providing high-quality solutions for the oil and gas industry. With decades of experience and expertise, they have built a reputation for reliability, efficiency, and innovation in the design and production of pumping units, power transmission products, and automation systems. They are looking to add an VFD / VSD Field Engineer to join their team in Odessa, TX . This opportunity is a Direct Hire role that comes with several perks including full benefits, paid holidays, and paid time off.
Responsibilities :
Troubleshooting and Diagnosis
- Identify issues : Use diagnostic tools, analyze symptoms, and communicate with end-users to understand the problem.
- Resolve technical problems : Resolve hardware, software or system failures through on-site intervention.
Installation and Setup
Maintenance and Repair
Customer Support and Training
System Optimization
Reporting and Documentation
Collaboration with Remote Teams
Testing and Verification
Product Development
Travel and On-Site Visits
Safety and Compliance
Skills Required :
#INDOMNI
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Field Engineer • Odessa, TX, United States
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