Business Development Coordinator - Goodson Acura

Job Summary:
Goodson Acura, a reputable and established car dealership in Dallas, Texas, is seeking a dynamic and motivated individual for the position of Business Development Coordinator. As a Business Development Coordinator, you will be responsible for identifying and cultivating new business opportunities, building and maintaining relationships with clients, and driving service for Goodson Acura. This is a full-time, individual contributor role with a hourly and commission structure in the fast-paced and exciting auto industry.

Compensation & Benefits:
- Competitive base compensation
- Commission structure based on service performance
- Comprehensive benefits package including medical, dental, and vision insurance, paid time off, and 401k options
- Opportunity for career growth and advancement within a reputable organization

Responsibilities:

• Receive inbound and conduct outbound calls to drive traffic for the service department by setting appointments for prospective customers
• Updating and maintaining customer information in database systems
• Following up on customer visits to ensure customer satisfaction
• Ensures the protection of customer information by continually following information security procedures
• Addressing customer concerns and issues or escalating as needed
• Coordinating questions and issues with the appropriate department personnel
• Directing customers to the appropriate department or point-of-contact
• Providing courteous and efficient electronic and phone customer service assistance
• Taking ownership of the customer experience by immediately addressing and resolving issues
• Assisting and coordinating customers to minimize wait time and promote the most effective service method as required

Requirements:

• High school diploma or GED
• Minimum one-year customer service
• Exceptional interpersonal skills and excellent communication skills
• Demonstrated proficiency in the use of computers, software applications, and technology systems
• Motivated self-starter able to establish and meet production goals
• Time management, professional dress, and behavior are all required for this position
• Friendly and customer service focused
• Proven ability to multi-task

EEOC Statement:
Goodson Acura is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, or any other status protected by law. We celebrate diversity and strive to provide an inclusive and welcoming environment for all employees.