Front Desk Medical Receptionist

Job Description
A confidential, high-volume medical practice in the Buffalo area is seeking a reliable and professional Front Desk Medical Receptionist. This role supports patient check-in, check-out, scheduling, and administrative workflow in a fast-paced clinical environment. The ideal candidate is detail-oriented, organized, and able to maintain a positive attitude while managing multiple responsibilities.

Position Summary

The Front Desk Medical Receptionist serves as the first point of contact for patients and plays an essential role in delivering a smooth and efficient patient experience. Responsibilities include greeting patients, verifying information, scheduling appointments, collecting payments, and supporting clinical and administrative staff.

Key Responsibilities

• Greet and check in patients with professionalism and courtesy
• Update patient demographics, insurance information, and pharmacy details in the EMR
• Collect co-pays and process payments accurately
• Answer incoming calls, route messages, and address patient questions
• Scan, upload, file, and organize patient charts and documents
• Review and route documents within the EMR system
• Assist with check-in, check-out, and kiosk support as needed
• Schedule patient appointments as directed

Qualifications

• High School diploma or equivalent
• MediClear or equivalent HIPAA certification (required)
• EMR experience (preferred but not mandatory)
• Strong multitasking and prioritization skills
• Excellent verbal and written communication abilities
• Proficient keyboarding and computer navigation skills
• Ability to maintain a positive, professional attitude in a busy environment

Benefits

• Paid time off
• 401(k) retirement plan
• Consistent schedule
• Supportive work environment