Manager

Description:

At Peyton Company Great Clips, salon managers can build a career and a future that they’re proud of because Great Clips is committed to each stylist’s success. We offer leadership training & on-going trend training to help you achieve your best. No need to worry about building a customer base – customers walk right in at Great Clips. And cutting-edge technology like Clip Notes® and Online Check-In are a part of what we do to help your earnings potential soar.

The main goal for our stylists is to build meaningful customer connections. Stylists will help build a sense of comfort, freedom, and connection for our customers, that will keep them coming back for all their hair care needs!

We're looking for a manager who is able to:

• Set and communicate expectations to all stylists to deliver the 5 Steps to Customer Care with every customer.
• Affirm a leadership role by working peak times, including weekends.
• Be a role model and reinforce expectations as listed in the Stylist Job Description.
• Recruit and hire employees who can deliver on our commitment to create customer loyalty to Great Clips.
• Coach and develop employees to deliver the brand through consistent delivery of the 5 Steps to Customer Care.
• Work to grow salon business and monitor results.
• Respond to problems when they occur, such as overages/shorts, missing invoices, etc.
• Create a fun and positive work environment.
• Ensure a safe and secure work environment.

Requirements:

• Current cosmetology, barber or manager license as required by state/province regulations
• Commitment to work a flexible schedule, including weekends and evenings
• Dedication to great customer service
• Commitment to follow and role model the 5 Steps to Customer Care
• Ability to cut hair for an extended period and provide quality haircuts in a fast-paced environment
• Ability to listen and understand what the customer wants
• Ability to efficiently and effectively resolve customer issues
• Skill to use a computer to track customer information
• Effective employee management skills - recruiting, training, development, motivation and retention
• Ability to lead a team committed to company goals and values
• Ability to present internally and externally
• Ability to read and speak English

**Peyton Company Managers are required to work 34+ floor hours a week & 5 weekend days a month.

Great Clips experience preferred.