Campus Security

Job Description

Job Description

About Carvana

If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine?!

We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana and everyday we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do. Here are a few of our stories! We've been changing the game since 2013, and we're not taking our foot off the gas now. Want more of the story? Check out our background here.

Pay Range : $20-$23 hourly

About the team and position

The Safe and Secure Operations Center Associate role is part of a 24 / 7 security team that analyzes and reports on risks to the company including facility intrusion, natural disasters, terrorism / crime, civil unrest, workplace violence, and other risks. In addition to these requirements, you may be called upon to execute programs and processes at our HQ sites to ensure our associates and assets are protected. In this capacity, your daily duties enable you to interact with our visitors, vendors and HQ Teams in a variety of ways. In this role, you will monitor cctv, access control, and alarm systems for Carvana sites nationwide, operate 24 / 7 emergency phone lines and triage calls from site contacts, and support on-site Safe and Secure Associates in responding to incidents. You will utilize software to recognize incidents that may place the company's sites, employees, or brand at risk, analyze the potential impact to the business, and escalate appropriately. The ideal candidate for this role will be naturally inquisitive, interested in current events, and able to quickly analyze new information. This is a client-facing support role. The qualifying candidate must be enthusiastic, energetic and must take pride in helping people solve their Safe and Secure problems. The ideal candidate is also comfortable communicating with company employees, from individual contributors through senior leadership, via telephone, SMS, and e-mail communications.

What you'll be doing

Operations Center

• Deliver exceptional customer service to our internal and external customers.
• Support everything related to our Safe and Secure technology.
• Become proficient with a variety of tools ranging from enterprise video and access control systems and alarm monitoring platforms to various business intelligence sources and internal collaborative tools.
• Answering routine and emergency calls, monitoring alarms and video equipment including video alarms, door alarms, and duress alarms, and providing general assistance to employees, vendors, and guests.
• Utilize the physical security systems to detect, analyze and alert others regarding any condition impacting Carvana employees, assets, or business.
• Select an appropriate course of action utilizing defined protocols to reduce risk and uncertainty and to create optimal outcomes.
• Provide physical security data and information that allows Safe and Secure managers to assess risk and structure policies and procedures to ensure the best physical security.
• Respond to life safety incidents (medical, safety, natural disasters, etc.) and dispatch Safe and Secure Associates, facilities, police, fire, and EMS personnel as required via telephone, and / or software systems.
• Process requests in a timely manner to ensure desired service levels and compliance requirements are met. Ensure adherence to specific Service Level Agreements.
• Exhibit professional behavior and promote positive working relationships.
• Maintain regular and predictable attendance in alignment with departmental / divisional policy.
• Maintain various records of communications and events.
• Evaluate incidents that may impact employees, venues, or offices and escalate accordingly to Safe and Secure management and subsequently to other business units as necessary.
• The Operations Center Associate communicates and disseminates information, using established communication vehicles, to key partners using best practices.

HQ Support

What you should know / have

We'd love it if you also had

What we'll offer in return

Other requirements

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

Legal stuff

Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.