Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking a Senior Systems Engineer (AWS Connect) for our client in the Financial Services domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a Contract position, and the client is looking for someone to start immediately.
Duration: 12+ Months Contract (possible extension/ conversion)
Salary: $70.00/Hourly or $130,000/Annually
Role: Senior Systems Engineer (AWS Connect)
Primary Skills: Amazon Web Services (AWS)
Role Description: The Senior Systems Engineer (AWS Connect) must have 8+ years of experience. For this role, you must be someone helping with a backlog of work AWS Connect on the Contact Center Platform. That's really going to be the top skill/need.
You will be someone with the ability/skills to configure Amazon Connect, someone who is a Systems Engineer at your core, not a DevOps person. If you have a background in Programming, that's great; but if not, and you are really strong in Amazon Connect, have good general skills in AWS, that will get the job done.
The Expertise You Have:
- Bachelor’s degree in computer science or equivalent
- 8+ years’ hands-on experience as a systems engineer
- Demonstrated experience as an engineer responsible for designing, developing, testing, supporting, and solving the Contact Center and telephony products
- Hands-on experience with Amazon Web Services (AWS) and Amazon Connect
- Design and implement cloud-based integrations leveraging AWS services such as Lambda (using Node.js or Python), DynamoDB, CloudFormation, and others
- Hands-on experience with Jenkins, including authoring and maintaining declarative CI/CD pipelines and libraries
- Proficient in troubleshooting and resolving complex application issues using CloudWatch and other monitoring tools
- Provide documentation, knowledge transfer, and architectural guidance to internal teams
- Work cross-functionally with internal teams (cloud, security, telephony, support) as needed
- Experience with version control and CI/CD for deployments
- Proficient in troubleshooting and resolving complex application issues
- Understanding of enterprise-scale platform architecture to which includes considerations for high availability and business continuity.
- Expertise with Agile (Scrum, Kanban) delivery and software design, development, test and operational automation
- Proven ability to work independently and professionally in high pressure/visibility situations within tight timeframes
- Self-starter, curious, collaborative, innovative, eager to learn and guide others every day
The Value You Deliver:
- Write high-quality code for our applications that is reliable, scalable, and reusable
- Understand the leadership vision and execute on that vision
- Strengthen and promote the culture of innovation by setting examples
- Find creative ways to get things done, and do them right
- Develop a culture of best-in-class software engineering practices
- Exercise a passion for keeping your knowledge up to date with the latest and greatest
- Ensure the high level of integrity in the team
- Take ownership and accountability for figuring out what needs to be done
Education: Bachelor’s degree
Experience: Minimum 8+ years of experience
Travel: No
Local Preferred: Yes
Note: Must be able to work on a W2 basis (No C2C)
Senior Systems Engineer (AWS Connect) • Merrimack, NH, US
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