Senior Technical Writer Job at Decagon in San Francisco

Overview Join to apply for the Technical Writer role at Decagon .

Get AI-powered advice on this job and more exclusive features. This range is provided by Decagon. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range $180,000.00 / yr - $240,000.00 / yr

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.

Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We\u2019ve raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A

• , Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.

We\u2019re an in-office company, driven by a shared commitment to excellence and velocity. Our values customers are everything, relentless momentum, winner\u2019s mindset, and stronger together shape how we work and grow as a team.

About The Team

At Decagon, we\u2019re building AI agents that power real customer interactions for some of the world\u2019s most ambitious companies. Our customers aren\u2019t just reading docs they\u2019re building mission-critical systems with us. That means every word, every guide, and every example directly impacts adoption and trust.

You\u2019ll be joining a small, high-ownership team that moves fast, ships often, and cares deeply about clarity and craft. We work mostly in person and we treat documentation as a core product surface not an afterthought.

About The Role We\u2019re looking for a Technical Writer who can help make Decagon\u2019s agent platform understandable, accessible, and powerful for every type of builder : developers, customer experience operators, and enterprise leaders. This isn\u2019t just about writing — it\u2019s about designing understanding, reducing friction, and shaping how our platform is experienced.

You\u2019ll partner closely with Product, Engineering, Agent Development, and Customer teams to create documentation that is equal parts precise, approachable, and opinionated. You won\u2019t just document what exists you\u2019ll influence how our platform is adopted and understood at scale.

In this role, you will Own and maintain high-quality documentation across key personas (developers, no-code builders, and CX leaders)

Translate complex technical concepts into clear, accurate, and approachable content

Ship docs in step with product releases, partnering closely with Product and Engineering

Design and evolve the documentation experience structure, navigation, and discoverability

Establish content standards and proactively identify gaps to improve overall clarity and usability

Your background looks something like this Exceptional written and verbal communication clarity is your craft

Experience writing technical documentation for APIs, SDKs, or developer platforms

Comfortable with technical workflows (Markdown, Git, GitHub)

Able to partner with engineers and understand code when needed (Python, TypeScript a plus)

Strong editorial judgment adaptable tone and structure based on audience

Track record of documentation that drives adoption and reduces confusion

Even better Experience at a fast-moving startup or early-stage product environment

Background in computer science, engineering, or a related field

Contributions to open-source tooling, developer education, or public technical blogs / tutorials

Familiarity with AI concepts, LLMs, or agent-based platforms

Experience creating multimedia content (videos, quickstarts, tutorials)

Benefits Medical, dental, and vision benefits

Take what you need vacation policy

Daily lunches, dinners and snacks in the office to keep you at your best

Compensation $180K $240K + Offers Equity

Seniority level Entry level

Employment type Full-time

Job function Marketing, Public Relations, and Writing / Editing

Industries : Software Development

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In Summary : Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience . The Technical Writer will own and maintain high-quality documentation across key personas (developers, no-code builders, and CX leaders) Translate complex technical concepts into clear, accurate, and approachable content .

En Español : Descripción General Únete a Decagon para solicitar el puesto de escritor técnico. Obtenga asesoramiento basado en inteligencia artificial sobre este trabajo y características más exclusivas. Esta gama es proporcionada por Decagon. Su salario real se basará en sus habilidades y experiencia habla con su reclutador para obtener más información. El rango de pago básico $180,000.00 / año - $240,000.00.00 / an Sobre Decagon Decagon es la plataforma líder de IA conversacional que empodera a cada marca para ofrecer una experiencia de concierge al cliente. Nuestros agentes de AI brindan respuestas inteligentes, similares a las personas a través del chat, correo electrónico y voz, resolviendo millones de consultas de clientes en todos los idiomas y en cualquier momento. Desde salir de stealth, Decagon ha experimentado un rápido crecimiento. Eso significa que cada palabra, cada guía y cada ejemplo impacta directamente en la adopción y confianza. Se unirá a un equipo pequeño de alta propiedad que se mueve rápido, navega con frecuencia y se preocupa profundamente por la claridad y el artesanato. Trabajamos principalmente en persona y tratamos la documentación como una superficie principal del producto no una idea posterior. Sobre El Role Estamos buscando un escritor técnico para ayudar a hacer que Decagon Agent Platform sea comprensible, accesible y potente para todo tipo de constructores : desarrolladores, operadores de experiencia al cliente y líderes empresariales. Esto no es solo acerca de escribir it\u2019s sobre diseñar entendimiento, reducir fricciones y dar forma a cómo se experimenta nuestra plataforma. En este papel, usted poseerá y mantendrá documentación de alta calidad en todas las personas clave (desarrolladores, constructores sin código y líderes CX) Traduce conceptos técnicos complejos en contenido claro, preciso y accesible envíe documentos al ritmo de los lanzamientos de productos, colaborando estrechamente con Product and Engineering Design y desarrollando la estructura de experiencia documental, navegación y descubrimiento Establezca estándares de contenidos e identifique proactivamente lagunas para mejorar la claridad general y usabilidad Su aspecto escrito excepcional y claridad verbal es su oficio Experiencia escribiendo documentación técnica para APIs, SDKs o plataformas de desarrollo Confortable con flujos de trabajo técnicos (Markdown, Equation, San Francisco EntryHub) Puede asociarse a ingenieros y entender el código de inicio cuando sea necesario (Python, Type A Dental Plus). #J-18808-Ljbffr.