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Sales Support
Sales SupportArchitessa • DC
Sales Support

Sales Support

Architessa • DC
[job_card.30_days_ago]
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  • [job_card.full_time]
[job_card.job_description]
Job Type Full-time Description

Job Title: Showroom Sales Support Reports to: Regional Sales Manager

Department: Rockville Showroom FLSA Status: Salary, Exempt

Date: 10/18/2022 Supervisory: N/A

VISION

Create a customer friendly experience for clients as they enter and leave our showrooms by maintaining a positive can-do attitude and facilitating client interaction with our Sales and Design Consultant and Customer Service.

Core Competencies

  • Excellent verbal and communication skills
  • Working knowledge of computer systems (CRM experience helpful)
  • Ability to maintain positive working relationship with customers and co-workers.
  • Proper phone etiquette including how to receive a call, transfer a call, put callers on hold, take a message and end a call.
  • Ability to create and use excel spreadsheets and word documents
  • Types 60 words a minute

Job Duties

  • Be the showroom ambassador while helping to sell tile
  • Greet clients when they enter and leave the showroom with a warm welcome and sincerely thank them for visiting ACI.
  • Smile, engage, greet customers with curiosity and empathy
  • Have clients sign-in (obtain as much information as possible including customer name, address, contractors, etc.)
  • Enter client information and log traffic in SFDC
  • Distributes walk-in customers to Sales & Design Consultants per guidelines
  • Communicates with customers via Email, the phone and in person
  • Write quotes and check stock for Sales Design Consultants (All clients should receive a quote within 24 hours for material selection)
  • Check voice mail timely, within company standards
  • Schedule appointments for Sales & Design Consultants
  • Type and process sample check-outs via Salesforce
  • Hand out marketing material
  • Ensure everyone is helped – happy – and provided for
  • Maintain showroom appear by ensuring tile samples are put away
  • Keep reception area clean
  • Responsible for Opening/Closing showroom according to Checklist
  • Order showroom supplies (Backup)
  • Conduct price checks and stock inventory checks
  • Place follows up and receive sample orders
  • Responsible for UPS/FedEx/Currier Services as needed
  • Send out control samples to vendors
  • Help to process orders when needed
  • Send special items to customers or vendors (flowers, cookies, etc.) as needed
  • Schedules Courier service when applicable for designers.

Master the 6 Deliverables:

  • Sales RX Follow through (See implementation for more detail)
  • Greeting properly (via phone, get them to make appointment, directions)
  • Good Morning, Evening, Afternoon
  • Building rapport
  • Get information – quote, related party
  • Next Appointment or Close
  • Daily Huddle – Rotation Schedule
  • Activities Completed by End of Day – Tag the sales staff to make sure these non-completed work gets done, Next action, quote, related parties.
  • Open Tasks on their Home page
  • Response Time
  • Follow ups within 48 hours
  • Customer greeted within 15 seconds
  • Emails/VM within 2-4 hours
  • Pending meetings individually – weekly

Reports Generated by Department and Frequency of use

  • Daily report to Manager
  • Daily Sales and Sign-In reports

Key Performance Indicators

  • Maintains positive/inviting attitude with customers
  • All customers signed in and information recorded accurately
  • Walk-ins distributed as per guidelines
  • Develops rapport with major accounts
  • Sign-In Reports completed accurately and daily
  • Phones answered in a timely manner
  • Proper Phone etiquette followed
  • % of customer that are helped
  • Number of positive online social media reviews
  • Organized Front Desk

EXPECTED NUMBER OF HOURS WORKED PER WEEK: 45

I have read, understand and accept the duties, responsibilities and requirements as stated above.

Employee Signature: _______________________ Date: ___________________

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