Admissions Representative / Call Center

Admissions Representative For The Call Center

The Admissions Representative for the Call Center at HealingUS Centers plays a vital role in connecting individuals seeking help with the resources and support they need. This role involves handling incoming calls, addressing inquiries related to our behavioral healthcare programs, and guiding potential clients through the admissions process. The ideal candidate will possess excellent communication skills and a compassionate approach to assist individuals in their time of need.

Responsibilities :

• Receive and respond to incoming calls from potential clients, family members, and referral sources regarding services available at HealingUS Centers.
• Provide accurate information about treatment options and programs, assisting callers in understanding their choices.
• Conduct preliminary assessments and gather necessary information to effectively guide potential clients through the admissions process.
• Schedule appointments for assessments and follow up on client inquiries in a timely manner.
• Coordinate with the admissions team to ensure smooth transitions and appropriate follow-up.
• Maintain detailed and accurate records of conversations, inquiries, and actions taken in our CRM system.
• Handle sensitive information with confidentiality and adhere to HIPAA regulations.
• Collaborate with other departments to provide comprehensive support to potential clients.
• Stay knowledgeable about industry trends, company services, and updates to effectively address caller needs.
• Participate in ongoing training sessions to enhance skills in customer service and admissions processes.