Customer Support Rep

Operations Support Specialist
Pay Rate: $17.00/hr
Hours: Training is Virtual and Mandatory Monday-Friday from 8:00am-5:00pm Pacific Time * Ability to work during the operating hours of 5:30 a.m. to 12 a.m. PST, which may (most likely will) include evenings and/or weekends.
Location: REMOTE
Duration: 6 months

Job Duties:

• Assists customers with their insurance claims by taking the initial report of a claim for auto and home
• Checking the status of a claim
• Answering questions about the claim process
• Resolving any issues or concerns
• Match the policyholder with a claims adjuster, who will determine the fault and the amount of settlement.
• Provide information about the insurance products and services
• Assists with customer policy changes
• Communicates with customers via phone, email, text or chat
• Expected to have good communication, problem-solving, and customer service skills, as well as knowledge of the insurance industry and regulations

What would make us excited about you?

• Empathy, Adaptability, Time Management, Organization
• High School Diploma/GED or 2 years' experience in a customer facing virtual environment leveraging internet, phone and chat features.

Preferred:

• 2 years of customer service experience in a fast-paced setting
• Capability to train and perform the job in a remote setting as required.
• Outstanding interpersonal and strong computer navigation abilities
• Ability to handle several tasks simultaneously.
• Insurance experience a plus
• If working in a remote setting, capability to meet our work from home requirements (private workspace, hardwired into modem, ethernet is provided but only 3 feet long, worker will need to make arrangements if workspace is not near modem)
• Bilingual a plus
• Shows respect for differences through excellent communication skills with people from an array of backgrounds.
• Lives in our cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)

Benefits:
• Health insurance
• Health savings account
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Life insurance
• Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.