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Technical Program Manager
Technical Program ManagerInsight Global • Redmond, WA, United States
Technical Program Manager

Technical Program Manager

Insight Global • Redmond, WA, United States
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  • [job_card.full_time]
[job_card.job_description]
  • Project Planning and Management : Drive focused scopes of work to completion, including requirements intake, documentation, tracking, and prioritization. Develop and maintain detailed project plans and schedules. Coordinate enhancements and improvements with stakeholders to align with release cycles.
  • Team & Stakeholder Engagement : Facilitate regular team meetings to surface risks and opportunities. Drive action items to ensure timely delivery against milestones. Actively manage communication channels, address inquiries, and handle permission requests. Gather feedback through surveys and implement improvements.
  • Requirements Gathering andProcess Documentation : Establish and maintain internal documentation and training resources to ensure information is current and accessible.
  • Reporting & Metrics : Collect, analyze, and report on key operational metrics. Monitor dashboards to identify outliers and support mitigation efforts.
  • Quality Assurance : Ensure deliverables meet process and quality standards and requirements. Conduct user acceptance testing (UAT) with stakeholders.
  • Problem Solving & Issue Management : Proactively identify, assess, and mitigate project risks and issues.
  • Change Management : Manage changes to project scope, schedule, and resources. Coordinate and communicate updates to stakeholders.
  • Project Delivery & Closure : Ensure successful project completion, secure stakeholder sign-off, and document lessons learned.
  • We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy : https : / / insightglobal.com / workforce-privacy-policy / .

    Required Skills & Experience

    • BA / BS degree or equivalent experience.
    • 7+ years of experience in program management, working collaboratively with engineering and cross-functional teams.
    • Experience managing complex projects, including development of tools and processes, with internal stakeholders and external consultants and vendors.
    • Excellent communication and stakeholder-management skills; builds strong cross-functional relationships and partners effectively with technical and non-technical stakeholders across large, matrixed organizations.
    • Proven ability to assess cross-project dependencies and clearly communicate risks, tradeoffs, and timelines to drive successful execution.
    • Experience with thinking analytically and executing methodically while adapting to changing priorities and project ambiguities.
    • Experience leading scoping and solutioning, translating stakeholder needs into documented business and technical requirements, driving alignment through delivery.
    • Experience with problem solving and providing business insights and recommendations from data sets.
    • Experience with project management tools, e.g., Asana, Jira, Smartsheet, gSheets / Excel, and Tableau.
    • Nice to Have Skills & Experience

    • Knowledge of consumer hardware development lifecycles and software development lifecycles.
    • Experience with change management, training, and documentation best practices.
    • Experience with metrics reporting and dashboard management.
    • Lean Six Sigma Training, PMP, Scrum Master, or similar certification.
    • Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and / or other paid time off as provided by applicable law.

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