Patient Care Representative

PATIENT CARE REPRESENTATIVE

Summary: Join our team as a Patient Care Representative (PCR) and play a pivotal role in providing exceptional patient care and service. Operating under the guidance of the Patient Care Representative Team Lead, you’ll directly engage with orthopedic patients who require durable medical equipment prescribed by physicians. Working in hospitals, clinics, patient homes, and sports medicine facilities, you’ll create a supportive environment for patient care. Your responsibilities include educating patients about our comprehensive range of durable medical equipment options and ensuring effective communication between our administration team and patients, always maintaining compliance and professionalism. Become part of our dedicated team committed to making a positive impact on patients’ lives.

About the company: Are you ready to make a meaningful impact and help people Get Back in the Game of Life™? At Agility Medical Group, we’re on a mission to empower individuals to reclaim their lives through top-of-the-line products and exceptional service. When you become a part of our team, you’re not just taking a job – you’re joining a community of dedicated professionals who are passionate about making a positive difference.

Our Mission: At the heart of everything we do is our unwavering mission to provide premium products and outstanding services to our valued customers. We’re committed to creating an environment where both our team members and clients thrive, ensuring a workplace that is not only productive but also enjoyable.

What You’ll Do: As a member of the Agility Medical Group team, you’ll play a crucial role in supporting medical professionals and patients on their journey to recovery. Your dedication will help individuals regain their mobility, comfort, and confidence. Our products are not just items – they’re tools that pave the way for people to get back to the activities that bring them joy.

Why Join Us: Agility Medical Group is more than a workplace; it’s a community of like-minded individuals who share a common purpose. Our team is passionate, hard-working, and driven by the desire to make a real impact. We value integrity, teamwork, and a strong commitment to excellence.

When you join our team, you’ll be part of a company that engages in Character Core, which fosters leadership traits that benefit both our clients and our team members. We practice the Great Game of Business, ensuring that everyone has a stake in our collective success.

Ready to Get Back in the Game? If you’re excited about being a part of a growing team that values hard work, passion, and character, look no further. At Agility Medical Group, you’ll find a fulfilling and rewarding career that goes beyond the ordinary.

Join us, as we help people reclaim their lives and rediscover their passions. Visit our Careers page to learn more about how you can be a driving force in the journey to recovery.

Key Responsibilities:

Daily Schedule and Documentation Review: Review daily schedule and orders from administration team under the guidance of the PCR Lead. Ensure accurate and complete documentation for each task, verifying its presence and correctness.

DME Delivery and Set-Up: Deliver, fit, and set up prescribed Durable Medical Equipment (DME) items for patients as prescribed by physicians. Educate patients on the proper usage and care of provided equipment.

Additional DME Sales: Process sales of supplementary DME products to patients as needed.

Inventory Maintenance: Pick up, troubleshoot, clean, and maintain inventory and equipment provided to patients. Adhere to strict policies and procedures to ensure compliance.

Documentation and Patient Education: Deliver necessary documentation to patients and obtain required signatures. Provide patients with educational materials related to their prescribed equipment.

PPA Form Review and Delivery: Collect, review, and request changes/documentation of Patient Purchase Agreement (PPA) forms from AMG clinic locations. Ensure accurate and organized submission to the administration team.

Timely Documentation Submission: Deliver all required documentation to the administration team promptly, maintaining organization and legibility.

On-Call Availability: Be available for on-call shifts to address patient needs and urgent requirements outside of normal business hours as assigned.

Confidentiality and Privacy: Uphold a high level of integrity and confidentiality, fully following patient privacy guidelines (HIPAA).

Versatile Support: Perform other relevant duties as assigned, contributing to the seamless functioning of patient care operations.

Qualifications: To succeed in this role, candidates must demonstrate the ability to fulfill essential duties and responsibilities accurately and efficiently. The following requirements represent the necessary knowledge, skills, and abilities:

• Bachelor’s degree or higher in nursing or athletic training.
• Minimum 1 + year as an athletic trainer, nurse, orthotic fitter, and has a bachelor’s degree or combination of experience and education.
• Intermediate skill level in computer software and telephone technologies.
• Proficiency in Microsoft Office suite (Word, Excel, Outlook, Teams).
• Possession and maintenance of a valid U.S. driver’s license and current automobile insurance.
• Ability to drive within city and surrounding areas.
• Must be available for 7-day on-call rotation.
• Must not be excluded and maintain non-exclusion from working with government programs per OIG list.
• Ability to deliver superior customer service to the satisfaction of patients and healthcare professionals for guaranteed positive outcomes and impacts on future sales.
• Self-motivation, enthusiasm, personability, and customer service orientation.
• Excellent oral and written communication skills.
• Proficient communication, listening, and conflict resolution skills.
• Ability to work both individually and as part of a team.
• Demonstrated ability to handle multiple functions and maintain strong organizational skills.

Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made for individuals with disabilities.

• Regularly required to stand, walk, talk, see, and hear. Frequently required to move, sit, stand, and walk; use hands and fingers; reach with hands and arms; stoop, kneel, crouch, or crawl. Work environment includes warehouse and office settings, involving activities such as moving inventory and equipment, sitting, using phones, and operating computers.
• Must be capable of lifting and moving objects up to 50lbs.
• Regularly required to drive within the city and surrounding area(s) daily.
• May be exposed to adverse weather conditions while working and driving.
• Works in office, warehouse, medical, and home environments.

Benefits:

• Medical, Dental, and Vision Benefits.
• Flexible Spending Account (FSA).
• Direct Primary Care benefits.
• Short- and long-term disability options.
• Voluntary Life benefits.
• 401(k) with company matching.
• Paid Holidays and Competitive Time Off.
• AAA Membership.
• Access to Telemedicine Clinic.
• Access to Employer Assistance Programs.

Work Location: In-person.

Job Type: Full-time.

Pay: $14.00 – $18.00 per hour.

Hours: Monday through Friday, 8:00 am to 5:00 pm.

Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it.