Testing Manager (HR Title : Supervisor Testing Center)

Salary Range :

Salary range is $50,000-$55,000 per year (commensurate with experience)

About SMU

SMU's more than 12,000 diverse, high-achieving students come from all 50 states and over 80 countries to take advantage of the University's small classes, meaningful research opportunities, leadership development, community service, international study and innovative programs.

SMU serves approximately 7,000 undergraduates and 5,000 graduate students through eight degree-granting schools : Dedman College of Humanities and Sciences , Cox School of Business , Lyle School of Engineering , Meadows School of the Arts , Simmons School of Education and Human Development , Dedman School of Law , Perkins School of Theology and Moody School of Graduate and Advanced Studies .

SMU is data driven, and its powerful supercomputing ecosystem - paired with entrepreneurial drive - creates an unrivaled environment for the University to deliver research excellence.

Now in its second century of achievement, SMU is recognized for the ways it supports students, faculty and alumni as they become ethical, enterprising leaders in their professions and communities. SMU's relationship with Dallas - the dynamic center of one of the nation's fastest-growing regions - offers unique learning, research, social and career opportunities that provide a launch pad for global impact.

SMU is nonsectarian in its teaching and committed to academic freedom and open inquiry.

About the Department :

The University Testing Center (UTC) is part of Undergraduate Education and Success (UEAS) within the Office of the Provost's Student Academic Engagement and Success (SAES) area at SMU. The mission of the UTC is to provide superior service to our student clients, faculty members and community partners within a convenient, confidential and comfortable environment. Our dedication to provide exemplary, individualized service to every visitor of our center is paramount, in keeping with our University's dedication to foster individual learning, dignity and worth. The Center adheres to the National College Testing Association's (NCTA) Professional Standards and Guidelines, ensuring that every assessment experience results in a fair and equitable outcome.

Our testing environment embodies test administration practices that : (a) adhere to nationally-recognized professional testing standards and government regulations, (b) maintain the integrity of the testing performance by incorporating ethical standards and security measures, and (c) treat all examinees in a professional, yet personable manner.

About the Position :

This role is an on-campus, in-person position.

The Testing Manager coordinates the implementation and administration of exams administered by the University Testing Center. The Testing Manager manages communications with students, UTC staff, SMU instructors and other stakeholders regarding the operations and policies of the center to include software and hardware usage; electronic surveillance; test scheduling; and all test administration procedures.

Essential Functions :

• Hires, trains and manages UTC staff in conjunction with proctored testing for students with accommodations, student-athletes and other entities within SMU and the local community. Develops and implements policies and procedures for the receipt, administration and return of completed test administration materials. Provides troubleshooting and problem-solving during test administration.
• Develops and maintains UTC communications to campus partners, students, parents, faculty and community members. Assists with marketing efforts to promote the facility both internally and externally. Identifies, manages and negotiates revenue-based contractual opportunities and agreements with third-party testing vendors. Initiates and manages facility accreditation from certifying entities.
• Maintains physical space including facility repairs, infrastructure improvements and technological resources to meet current expectations and future needs for center operations. Coordinates the management and maintenance of test scheduling software programs, camera and desktop surveillance and testing lab computers. Manages security access for facility employees and campus users.
• Manages projects and reporting to entities within Undergraduate Education & Academic Success (UEAS) in support of Student Academic Engagement and Success initiatives.
• Extended hours during weekday evenings and Saturdays as required to support testing center operations, especially during midterms and final exams.

Education and Experience :

A Bachelor's degree is required. Master's degree is preferred

A minimum of three (3) years of experience is required. Experience in testing, professional assessment or learning resources environment preferred. One year of managerial experience in higher education required.

Knowledge, Skills and Abilities :

Candidate must demonstrate strong interpersonal and verbal communication skills, with the ability to communicate broadly across the University and develop and maintain effective relationships with a wide range of constituencies. Must also demonstrate strong written communication skills.

Candidate must possess strong problem-solving skills with the ability to identify and analyze problems, as well as devise solutions. Must also have strong organizational, planning and time management skills.

Candidate must be able to provide clear, respectful and confidential communication regarding accommodations, disability service and student records.

Candidate must be proficient in computer technology and troubleshooting, database systems, MS Office and Canvas LMS.

Candidate familiarity with Sitecore, Qualtrics, NetSupport School and RegisterBlast test scheduling software is preferred.

Physical and Environmental Demands :

Deadline to Apply : January 4, 2026

EEO Statement

SMU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, age, disability, genetic information, veteran status, sexual orientation, or gender identity and expression.

Benefits :

SMU offers staff a broad, competitive array of health and related benefit s. In addition to traditional benefits such as health, dental, and vision plans, SMU offers a wide range of wellness programs to help attract, support, and retain our employees whose work continues to make SMU an outstanding education and research institution.

SMU is committed to providing an array of retirement programs that benefit and protect you and your family throughout your working years at SMU and, if you meet SMU's retirement eligibility criteria, during your retirement years after you leave SMU.

The value of learning at SMU isn't just about preparing our students for the future. Employees have access to a wide variety of professional and personal development opportunities , including tuition benefits .