CRC Benefits - BenAdmin Trainer (Remote)

CRC Group Trainer Position

This is a remote role; however, due to in person presentations successful candidates must live on the West coast and travel throughout NorCal and Colorado. The role is responsible for managing the broker experience throughout the new build and renewal process. This role involves collaborating with internal and external stakeholders, providing technical training and support, and analyzing client needs to recommend appropriate technology solutions. The Trainer will also contribute to process improvement initiatives and maintain a high level of customer service. Our teams are able to collaborate using video and screen sharing technology which means you'll feel like you're part of the team while also enjoying the convenience of working from home.

At CRC Benefits (formerly BenefitMall), an industry leading provider of benefits services, we believe that it takes great employees to build a resilient organization. Our culture is based on corporate values that focus on inclusion, trust, collaboration, and innovation to help us build a bright future. As a result of listening to our employees, CRC Benefits has earned a Top Workplaces USA award three years in a row based solely on employee feedback and insight! If you want to work for a company where employees are valued and growth is encouraged, CRC Benefits could be the place.

Key Responsibilities

• Collaborate with all pre- and post-sale / service groups to manage broker experience as a point of contact throughout new build and renewal processes implementation.
• Conduct initial training and intake meetings with sales, brokers, BenAdmin to review necessary information for carrier installations and implementation assessment.
• Enhance sales for assigned markets and improve current strategy of the company by demonstrating a working knowledge of all technology product offerings - be a market technology expert.
• Demonstrate adaptive training styles to target audience's capabilities / skills during regular client trainings and demos. Ability to educate client through virtual or in person meetings on offerings available within market and the necessary next steps including paperwork needed for submission to the BenAdmin team if applicable.
• Analyze clients' business needs and pain points and address them through promotion of technology solutions available within the market to elevate their business growth.
• Continuously monitor, document updates, and evaluate a brokers group build progress via internal tools and provide update communications as outlined through the entire build process.
• Works as a willing partner with each respective department to enhance the broker's experience with each case; participates in projects and meetings as requested.
• Provide superior customer service to internal and external customers in all encounters that is timely, thorough, and appropriate.
• Participate, contribute, and review development of training, tools, document and Standard Operating Procedures while actively participating when requested in User Acceptance Testing (UAT) for new development tools or processes.

Education and Experience

The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Functional Skills

The annual base salary for this position is $80,000.00 - $85,000.00.

General Description of Available Benefits for Eligible Employees of CRC Group :

At CRC Group, we're committed to supporting every aspect of teammates' well-being physical, emotional, financial, social, and professional. Our best-in-class benefits program is designed to care for the whole you, offering a wide range of coverage and support. Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match. CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock units and / or a deferred compensation plan.

CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace.

Join CRC Group, a leader in specialty wholesale insurance, and take your career to new heights. We're a dynamic team dedicated to innovation, collaboration, and excellence. Why CRC Group? Growth : Advance your career with our learning and leadership development programs. Innovation : Work in a forward-thinking environment that values new ideas. Community : Be part of a supportive team that celebrates success together. Benefits : Enjoy competitive compensation, health benefits, and retirement plans. Who We're Looking For We seek passionate individuals who thrive in a fast-paced, collaborative environment. If you value integrity and are driven to succeed, CRC Group is the place for you.