Sr. Technical Support Engineer, PromptSentinelOne • Austin, Texas, USA
Sr. Technical Support Engineer, Prompt
SentinelOne • Austin, Texas, USA
[job_card.1_day_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Provide phone / email / chat-based customer support to our growing customer base Document case activities and interactions with clear and concise information Strive to resolve customer issues based on SLAs Document case activities and interactions with clear and concise information Maintain excellent customer satisfaction through means of professional proactive and personal service Work closely with our researches and development teams to determine root cause and possible solutions Contribute to our knowledge base by creating solution articles how-to guides and videos Excellent customer-oriented individual strong problem-solving and troubleshooting skills Excellent written and verbal communication skills Experience with endpoint and server-based security solutions is desired Experience with host base security solutions is desired Proficient in Windows Mac and Linux (mobile platforms a plus) Medical Vision Dental 401(k) Commuter Health and Dependent FSA Unlimited PTO Flexible Work Shifts Required (including weekends and holidays) Paid Company Holidays Paid Sick Time Gym membership reimbursement Cell phone reimbursement Numerous company-sponsored events including regular happy hours and team building events
What are we looking for
We are looking for a Support Engineer to join the growing SentinelOne Support organization. This person will be the key interface between our customers field engineers and development and handle customer cases on a variety of platforms including Windows Mac and Linux. This person will be located in the West Coast and occasional travel may be required.
- Cloud experience (GCP Azure AWS K8)
- Bachelor degree in a technical field
- Minimum two years experience in customer support or a customer-facing technical role
- Strong network and security knowledge
- Training delivery experience an advantage
What will you do
What skills and knowledge should you bring
Why us
You will be joining a cutting-edge company where you will tackle extraordinary challenges and work with the very best in the industry.
Required Experience :
Senior IC
Key Skills
Database,Jira,Linux,Bank,Java
Employment Type : Full Time
Experience : years
Vacancy : 1
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