Customer Experience Specialist

A company is looking for a Customer Experience Specialist to manage customer interactions and enhance the customer experience.

Key Responsibilities

Deliver personalized interactions through various communication channels, building strong rapport with customers

Become an expert in products and services to provide efficient customer support

Share customer insights with colleagues to advocate for service improvements and streamlined processes

Required Qualifications

Minimum of 1 year of experience in a contact or call center, preferably in D2C subscription businesses or the pet industry

Ability to build rapport quickly with customers

Resilience and a positive attitude in a customer-facing role

Willingness to learn and grow professionally

Passion for customer service as a growth driver and brand differentiator