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Customer Service Representative - State Farm Agent Team Member
Customer Service Representative - State Farm Agent Team MemberRobert McDougall - State Farm Agent • Grand Rapids, MI, US
Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Robert McDougall - State Farm Agent • Grand Rapids, MI, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [job_card.part_time]
[job_card.job_description]

Benefits :

  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Training & development

About the Agency & Agent :

How would you like a job with paid vacation, an employer matching 401K plan (with your choice of a ROTH or traditional), a nice base salary, weekends off, opportunity for appointment setting bonuses, and a supportive and fun work environment? How about working in an office with regular incentives and contests that keep things fresh? There aren't many places you can go to work where you'd be encouraged by the owner to call in and ask random team members how much they enjoy working there, but I'm entirely confident you'll get some great responses should you choose to do that with my team before you put in your application.

Let me share a little bit about myself, first I am a proud dad to six beautiful kids and husband for 22 years to a wife whom I adore. My wife works alongside me, part-time, as the head over my service team, and my oldest son works now as one of my salesmen. My family is involved in the community and attends church on the NE side of Grand Rapids. We are passionate about foster care and adoption. We’ve fostered over ten kids in the last ten years and in the process, we were blessed with three boys to adopt! (Adoption blesses both the kids and the families they are a part of.)

My career background, before I became the owner of two State Farm offices, was in banking and finance. I've always loved helping people with investing and planning for retirement, and I'm a Chartered Financial Consultant. The unexpected passing of a dear friend, and the crisis that occurred because of inadequate life insurance is really what propelled me into the insurance industry and gave me a passion to make sure that people take life insurance seriously.

Position Overview :

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.

Responsibilities :

  • Establish customer relationships and follow up with customers, as needed.
  • Answer phones, greet in-person customers, and complete lists of daily tasks.
  • Talk through insurance coverage options with customers helping them to understand their choices and where they may have gaps.
  • Help customers get answers to their billing and coverage questions.
  • Assist customer in making changes to existing policies and adding new policies as needed.
  • Identify customer needs and set appointments so those needs can be addressed.
  • Interact with customers who have insurance claims with compassion and caring, while helping them navigate their responsibilities.
  • Work responsibly and efficiently, with a cheerful attitude.
  • Requirements :

  • Excellent communication skills - written, verbal and listening
  • Excellent emotional regulation – ability to help customers who may be upset during a claim situation
  • People-oriented
  • Detail oriented
  • Proactive in problem solving
  • Ability to work in a team environment – willingness to pitch in and help co-workers
  • Typing speed of 45 WPM or better
  • Comfortable familiarity with Microsoft Word, Microsoft Excel, and Microsoft Outlook
  • Computer proficiency – quickly able to learn new programs
  • [job_alerts.create_a_job]

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