Senior Client Services Specialist

A company is looking for a Senior Client Services Specialist.

Key Responsibilities

Provide elevated support to clients, including troubleshooting and resolving issues

Document client interactions in the ticketing system and assist the Sales team with escalated issues

Maintain knowledge of products and services while ensuring client needs are met

Required Qualifications, Training, and Education

One year of customer service experience preferred (call center experience a plus)

Associate degree or equivalent experience preferred

Ability to manage time effectively and prioritize tasks

Proficient in MS Office applications and internet usage

Working knowledge of technical and procedural aspects related to the role