Service Desk Technician

A company is looking for a Service Desk Technician (Night Shift) to provide operational support services to end users in the Department of Homeland Security.

Key Responsibilities

Provide remote computer support and resolve IT incidents and requests

Create and maintain support tickets, ensuring accuracy and timely resolution of service-related issues

Respond to user inquiries and escalate complex issues to higher support tiers as needed

Required Qualifications

High School Diploma with a minimum of 1 year of relevant experience

Must possess or be able to complete Department of Homeland Security Public Trust Investigation (Tier 1)

Experience in providing customer service in an IT support environment