General Manager

Omni Barton Creek Resort & Spa

Barton Creek Resort & Spa's success is due to its dedicated, intelligent and self-motivated family of associates who work together to maintain the company's trademark high standards. If you would like to be a part of an environment where teamwork is emphasized and individual excellence is encouraged then this is the place for you.

Omni Barton Creek Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Barton Creek may be your perfect match.

Job Description

This position functions as the primary, strategic business leader of the Omni Barton Creek, responsible for all aspects of the operation, including guest and associate satisfaction, human resources, financial performance, sales and revenue generation intended to deliver a return on investment to ownership. The General Manager leads a team in the development and implementation of property-wide strategies and ensures implementation of brand service strategy and initiatives, with the objective of meeting or exceeding guest expectations.

In addition, the General Manager builds relationships with key customers and members through personal involvement in the sales process. The position ensures Omni Hotels & Resorts sales channels are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand.

This position reports to the Regional Vice President.

Responsibilities

• Identifies key drivers of business success.
• Assists in developing the Resort's long-range and annual business, capital, and budget plans.
• Creates a cohesive leadership team and positive business environment that consistently delivers results
• Inspires and motivates team to achieve operational excellence.
• Hands-on approach that inspects what is expected.
• Collaborates with Country Club GM to build a collaborative culture across campus.
• Oversees Omni Barton Creek complex human resources, engineering, security finance, food & beverage to leverage the campus amenities, resources and services, adding value to the resort and club.
• Supports the financial success of the business which combines the Club and Resort operations.
• Reviews sales goals and strategies to ensure alignment with positioning and pricing.
• Supports the sales strategy by encouraging effective revenue management practices.
• Fosters associate engagement to providing excellent service.
• Identifies leadership and fosters career development.
• Ensures capital expenditure funds are being deployed effectively and within program.
• Supports the Owners Club team in managing the needs of the HOA along with attendance in board meetings.
• Develops deployment strategies to market property in order to continue to grow market share.
• Reviews the STR report, competitive shopping reports and using other resources to maintain an awareness of the property's market position.
• Ensures sales and revenue engines are leveraged to drive RevPAR improvement year over year.
• Sets goals and expectations for direct reports.
• Holds staff accountable for successful performance in a positive manner.
• Utilizes an "open door" policy.
• Communicates a clear and consistent message regarding property goals to produce desired results.
• Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
• Hires executive committee team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
• Develops and manages monthly forecast and annual budget; takes effective corrective action as required.
• Participates in daily Operations meetings to ensure strong and sustained interdepartmental communications, problem resolution and guest satisfaction.
• Participates directly in risk management issues and prevention including legal and workers compensation.
• Ensures accurate revenue, expense and labor forecasts and execution.
• Creates appropriate development plans based on individual strengths, development needs, career aspirations and abilities.

Qualifications