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Cafe Manager
Cafe ManagerCafé Coco • Queens, NY, US
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Cafe Manager

Cafe Manager

Café Coco • Queens, NY, US
[job_card.30_days_ago]
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  • [job_card.full_time]
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Position Overview : We're seeking an experienced, hands-on Café Manager to oversee daily operations of our new artisan café. This is a leadership role that combines operational management, team development, customer service excellence, and business growth. The ideal candidate thrives in dynamic environments, enjoys working with families, and has a passion for creating memorable customer experiences.

Key Responsibilities :

Operations Management :

  • Oversee all daily café operations including opening / closing procedures
  • Manage inventory, ordering, and vendor relationships to ensure adequate supply levels
  • Monitor food and beverage quality standards and ensure consistency
  • Implement and maintain health, safety, and sanitation protocols
  • Coordinate with kitchen staff to ensure efficient food preparation and service
  • Manage cash handling, daily reconciliation, and financial reporting
  • Troubleshoot operational issues and implement solutions quickly

Team Leadership :

  • Recruit, hire, train, and supervise baristas, and kitchen staff
  • Create staff schedules to optimize coverage and control labor costs
  • Conduct performance reviews and provide ongoing coaching and development
  • Foster a positive, collaborative team culture
  • Lead by example with exceptional customer service and work ethic
  • Handle employee conflicts and disciplinary matters professionally
  • Customer Experience :

  • Ensure outstanding service all customers
  • Address customer concerns and complaints with professionalism and empathy
  • Build relationships with regular customers and the local community
  • Gather customer feedback and implement improvements
  • Create a welcoming, family-friendly atmosphere
  • Business Development :

  • Work with ownership to meet revenue targets and control costs
  • Monitor key performance indicators (sales, labor costs, food costs, customer counts)
  • Identify opportunities to increase revenue and improve profitability
  • Support marketing initiatives and community engagement
  • Recommend menu changes or new offerings based on customer preferences
  • Facility Management :

  • Maintain cleanliness and organization throughout the café
  • Coordinate maintenance and repairs with contractors
  • Monitor equipment functionality and arrange servicing as needed
  • Required Qualifications :

  • 3+ years of management experience in café, restaurant, or hospitality environment
  • Proven track record of managing teams of 8-12+ employees
  • Strong understanding of P&L management and cost control
  • Excellent leadership, communication, and interpersonal skills
  • Experience with inventory management and vendor relations
  • Knowledge of NYC health department regulations and food safety standards
  • POS system experience (ordering, reporting, staff management)
  • Ability to work flexible hours including early mornings, evenings, and weekends
  • Preferred Qualifications :

  • Bachelor's degree in Business, Hospitality Management, or related field
  • Experience with restaurant / café concepts
  • Background in specialty coffee or quality-focused food service
  • Experience managing community-oriented businesses
  • Bilingual (English / Spanish) is a plus
  • Personal Attributes :

  • Proactive problem-solver with strong organizational skills
  • High energy and ability to multitask in fast-paced environment
  • Patient, friendly demeanor with genuine care for customer experience
  • Detail-oriented with commitment to quality and consistency
  • Entrepreneurial mindset and willingness to contribute to business growth
  • Adaptability and grace under pressure
  • Schedule : Full-time position, 40-45 hours per week Flexibility required for opening, closing, and weekend shifts Some evening and weekend work expected

    Compensation : $30-40 / hour ($65,000-$90,000 annually) Potential performance bonuses based on café profitability Employee discounts on food and beverages Opportunity for growth as the business expands

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