Implementation Support Coordinator

Implementation Support Coordinator

The Implementation Support Coordinator at PSI supports the business through daily operational, technical, and quality assurance tasks related to the client intake process for AI Content Generation and Test Prep implementations. This role ensures that every client project enters implementation fully validated, documented, and ready for execution in collaboration with internal teams and external partners. The Implementation Support Coordinator reports to the Vice President of Learning and Test Prep Revenue. This is a full-time permanent position, flexible from Monday to Friday during typical office hours, and can be performed remotely.

Role Responsibilities

• Manage the client intake process, including reviewing and tracking all deliverables (blueprints, source materials, sample items, branding assets, subscription details, developer credentials).
• Organize and upload files within SharePoint and other designated structures, ensuring consistent naming conventions and correct folder placement.
• Validate intake deliverables for completeness, file format, and version control, following established standards and playbooks.
• Help update and version intake documentation and presentation templates to reflect client branding, scope, and current status.
• Serve as the first internal line of quality assurance for initial app or content builds, reviewing functionality, layout, accessibility, branding alignment, and metadata accuracy.
• Log and track QA findings, ensuring all issues are documented and corrected prior to client handoff.
• Attend and contribute to weekly coordination meetings, preparing and sending call summaries and tracking assigned actions.
• Respond promptly to internal and external communications, escalating blockers or unresolved questions as needed.
• Collaborate with cross-functional teams to align intake and QA schedules with implementation milestones.
• Support lessons-learned documentation by highlighting recurring issues or areas for process improvement.

Knowledge, Skills and Experience Requirements

At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role. In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes :

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.