Talent.com
Junior Customer Success Manager (API) with German
Junior Customer Success Manager (API) with GermanVonage • Fayetteville, AR, US
[error_messages.no_longer_accepting]
Junior Customer Success Manager (API) with German

Junior Customer Success Manager (API) with German

Vonage • Fayetteville, AR, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Junior Customer Success Manager (API) with German

Join Vonage and help us innovate cloud communications for businesses worldwide!

Vonage API is a global leader in Communications Platform as a Service (CPaaS), enabling businesses to seamlessly integrate messaging, voice, video, and authentication capabilities into their applications. Our mission is to power meaningful conversations and connections through innovative cloud communications solutions.

Why this role matters :

As a Customer Success Manager (CSM) at Vonage API, you will play a critical role in ensuring our customers achieve their business objectives through our API solutions. You will be responsible for driving adoption of our communication APIs, fostering strong customer relationships, and ensuring long-term customer satisfaction and retention. This role requires a proactive, customer-centric approach with a strong understanding of CPaaS solutions and how they deliver value to businesses.

Your key responsibilities :

  • Relationship Management : Build and maintain strong relationships with key stakeholders, acting as a trusted advisor and strategic partner.
  • Customer Advocacy & Success Planning : Understand customer goals, develop success plans, and align API solutions to drive business value.
  • Product Adoption & Optimization : Monitor usage patterns, identify opportunities for expansion, and provide best practices to maximize API adoption.
  • Proactive Engagement & Issue Resolution : Act as the voice of the customer within Vonage, collaborating with support, product, and engineering teams to address challenges and improve the customer experience.
  • Renewals & Expansion : Identify upsell and cross-sell opportunities to drive revenue growth and customer retention.
  • Training & Enablement : Provide ongoing education and resources to ensure customers are leveraging the full potential of Vonage API solutions.
  • Feedback & Insights : Collect and relay customer feedback to internal teams to influence product improvements and roadmap priorities.

What you'll bring :

  • Fluent English and German is a must have
  • Experience : 2+ years of experience in Customer Success, Account Management, or a similar customer-facing role within a SaaS, CPaaS, or technology-driven company.
  • Technical Acumen : Familiarity with APIs, cloud communications, and software integration processes.
  • Customer-Centric Mindset : A strong passion for customer success and the ability to foster meaningful relationships.
  • Communication & Problem-Solving : Excellent verbal and written communication skills with a strategic problem-solving approach.
  • Collaboration : Ability to work cross-functionally with product, sales, and support teams to drive customer success.
  • Data-Driven Approach : Comfortable analyzing customer usage data to identify trends and opportunities.
  • Adaptability & Proactiveness : Ability to thrive in a fast-paced environment and proactively address customer needs.

    • Why Join Vonage API?

  • Be part of a cutting-edge technology company driving digital transformation.
  • Work with a talented and passionate team dedicated to customer success.
  • Opportunity to make a significant impact on customer experiences and business growth.
  • Competitive salary, benefits, and career growth opportunities.

    • How you'll benefit :

  • Kafeteria (multisport)
  • Private Medical Healthcare
  • Group Life Insurance
  • Unlimited Discretionary Time Off
  • Flexible working hours
  • Remote work with occasional meetings in Wroc?aw office
  • Reimbursement for the cost of learning (trainings, postgraduate studies etc.)

    • Join us in shaping the future of cloud communications! Apply today to become a Customer Success Manager at Vonage API.

    [job_alerts.create_a_job]

    Customer Manager • Fayetteville, AR, US

    [internal_linking.similar_jobs]
    Virtual Phone Sales

    Virtual Phone Sales

    Spieldenner Financial Group • Springdale, AR, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Spieldenner Financial Group is a part of one the fastest-growing insurance organization in the country.Our most important focus areas include getting agents paid quickly, keeping costs minimal, and...[show_more]
    [last_updated.last_updated_30]
    Junior Sales Representative

    Junior Sales Representative

    Andrew Meier Inc. • Springdale, AR, US
    [job_card.full_time]
    Join Our Team : JuniorSales Representative.We want someone eager to launch a rewarding career in sales with a company that celebrates success and fosters a supportive environment.We are seeking driv...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Relations Associate

    Customer Relations Associate

    Vision Government Solutions Inc • Fayetteville, AR, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Customer Relations Associate About Us : .Vision Government Solutions is a leading software & services company providing cutting-edge property tax and appraisal software to Towns, Cities, and Coun...[show_more]
    [last_updated.last_updated_30]
    Oracle Operations Leader – Fusion

    Oracle Operations Leader – Fusion

    GE Aerospace • Springdale, Arkansas, USA
    [job_card.full_time]
    Lead operations for our Oracle Fusion Cloud environment partnering with business leaders product owners and Oracle to deliver reliable high-performing solutions. Manage a talented diverse team while...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    AI Trainer -English Writing and Content Reviewing Expertise Sought for AI Training

    AI Trainer -English Writing and Content Reviewing Expertise Sought for AI Training

    Outlier • Springdale, AR, United States
    [job_card.full_time]
    Earn up to $16 USD / hourly and work remotely and flexibly.Outlier, a platform owned and operated by Scale AI, is looking for. If you're passionate about improving models and excited by the future of ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    CUSTOMER SERVICE MANAGER

    CUSTOMER SERVICE MANAGER

    Food 4 Less • Rogers, AR, US
    [job_card.full_time]
    To deliver more than is expected to my customers and associates by providing a positive first impression, determining actual needs, delivering real solutions, adding value by managing the front-end...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior Deployment Manager HAM / SAM

    Senior Deployment Manager HAM / SAM

    RHO • Fayetteville, AR, US
    [job_card.full_time]
    A Senior Deployment Manager must have experience of leading a team in the fielding of IT systems, networks, hardware and software of both a simple and complex nature. Must have extensive knowledge i...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Junior Sales Associate

    Junior Sales Associate

    Soar Agency Group • Fayetteville, AR, US
    [job_card.full_time]
    Join SoarAgency Group as a Junior Sales Associate!.Soar Agency Group is looking for enthusiastic individuals to join our team as a Junior Sales Associate. This role offers a fantastic opportunity to...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Operations & Tech Support

    Customer Operations & Tech Support

    Ox • Fayetteville, AR, US
    [job_card.full_time]
    This hybrid role combines project management, customer support, and operational coordination, offering the successful candidate extensive exposure to all aspects of our business while directly cont...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Remote FP&A Manager – AI Trainer ($50-$60 / hour)

    Remote FP&A Manager – AI Trainer ($50-$60 / hour)

    Data Annotation • Fayetteville, Arkansas
    [filters.remote]
    [job_card.full_time] +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Sales Manager, Growth Opportunities

    Sales Manager, Growth Opportunities

    Keller Executive Search • Fayetteville, AR, US
    [job_card.full_time]
    This is a position within Keller Executive Search and not with one of its clients.Ready to lead a team and drive revenue growth? Join Keller Executive Search as a Sales Manager and develop strategi...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Key Lead

    Key Lead

    Project LeanNation Springdale • Springdale, AR, US
    [job_card.full_time]
    Step into Leadership : Become the KEY LEAD at Project LeanNation!.At Project LeanNation, we seek individuals who not only understand our mission but. As the Key Lead, you are more than a team member;...[show_more]
    [last_updated.last_updated_30] • [promoted]
    French Private Tutoring Jobs Fayetteville

    French Private Tutoring Jobs Fayetteville

    Superprof • Fayetteville, AR, United States
    [job_card.full_time] +1
    Company Profile Superprof is the leading tutoring platform in the USA, connecting passionate individuals with eager learners. We operate in over 63 countries, making education accessible to everyone...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Remote FinTech Product Analyst - AI Trainer ($50-$60 / hour)

    Remote FinTech Product Analyst - AI Trainer ($50-$60 / hour)

    Data Annotation • Fayetteville, Arkansas
    [filters.remote]
    [job_card.full_time] +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    AI Writing Reviewer - Remote

    AI Writing Reviewer - Remote

    Outlier • Springdale, AR, United States
    [filters.remote]
    [job_card.full_time]
    Earn up to $16 USD / hourly and work fully remotely and flexibly.Outlier, a platform owned and operated by Scale AI, is looking for. If you're passionate about improving models and excited by the futu...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Remote English Language Expert AI Trainer

    Remote English Language Expert AI Trainer

    SuperAnnotate • Rogers, Arkansas, US
    [filters.remote]
    [job_card.full_time]
    In this hourly, remote contractor role, you will review AI-generated English-language responses and / or generate expert language content, evaluating reasoning quality and step-by-step edits while pr...[show_more]
    [last_updated.last_updated_variable_hours] • [new]
    Oracle Cloud EPM - Senior Manager

    Oracle Cloud EPM - Senior Manager

    Veterans Staffing • Fayetteville, AR, US
    [job_card.full_time]
    Oracle Enterprise Performance Management Senior Manager.At PwC, our people in business application consulting specialize in consulting services for a variety of business applications, helping clien...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Assistant Manager

    Assistant Manager

    FACE FOUNDRIÉ • Rogers, AR, US
    [job_card.full_time]
    FACE FOUNDRIÉ is an efficient + effective focused facial bar that provides affordable, approachable and accessible skincare in a modern + inclusive environment.FACE FOUNDRIÉ specializ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]