Senior Customer Support ManagerVirtualVocations • Cleveland, Ohio, United States
Senior Customer Support Manager
VirtualVocations • Cleveland, Ohio, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Senior Manager, Global Customer Support.
Key Responsibilities
Manage and mentor a team of support professionals to ensure high-quality customer interactions
Oversee support operations for enterprise customers, optimizing workflows and processes
Analyze support metrics to drive continuous improvement and inform strategic decisions
Required Qualifications
Bachelor's degree in a relevant field and / or aligned experience
6+ years of experience in customer support / operations roles, with 5+ years in a leadership position within a SaaS environment
Expertise in enterprise-level support and white glove services
Proficiency with customer support operational tools and CRM platforms
Experience in data analysis and using metrics for decision-making
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Customer Support Manager • Cleveland, Ohio, United States
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