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Bank Customer Service Representative - IN OFFICE
Bank Customer Service Representative - IN OFFICEA-Line Staffing Solutions • East Providence, RI, US
Bank Customer Service Representative - IN OFFICE

Bank Customer Service Representative - IN OFFICE

A-Line Staffing Solutions • East Providence, RI, US
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

NOW HIRING!!! A-Line is seeking multiple Banking Customer Service Call Center Representatives for an in person role in Riverside, RI. This role is responsible for providing outstanding support to customers by answering inquiries, resolving issues, educating customers on banking products, and ensuring overall satisfaction. You will be an essential part of our customer service team, working in a fast-paced environment while managing multiple tasks and customer requests efficiently. APPLY NOW!

Location : Riverside, RI

Job Type : Full-Time

Salary : $19.05 / hr

About Us :

Join our team with a trusted leader in the banking industry. We pride ourselves on offering exceptional customer service while providing a wide range of banking products. As a part of our call center team, you’ll help create positive experiences for our customers by providing helpful, knowledgeable, and empathetic service. If you’re passionate about problem-solving and delivering customer satisfaction, we’d love to have you on board!

Expected Schedules After Training :

  • Monday – Friday : 9 : 00 AM – 5 : 30 PM
  • Monday – Friday : 10 : 30 AM – 7 : 00 PM
  • Monday, Tuesday, Wednesday, Thursday, and Saturday : 10 : 00 AM – 6 : 30 PM

Key Responsibilities :

Customer Service :

  • Answer incoming customer calls promptly, greet customers warmly, and establish a positive rapport from the start.
  • Verify customer identity by asking security questions and comparing responses to stored information to ensure confidentiality and legal compliance.
  • Listen attentively to customer concerns, ask clarifying questions, maintain composure with upset customers, and express empathy to resolve issues.
  • Adapt communication style (rate of speech, tone, etc.) to suit customer needs and ensure understanding and comfort.
  • Educate customers on bank policies, products, and services, including online banking assistance, account features, and troubleshooting.
  • Investigate and resolve customer issues by researching transaction history, reviewing customer profiles, and utilizing bank documentation to find solutions.
  • Offer solutions to problems, such as fee rebates, card activations, and account changes, while ensuring customer satisfaction.
  • Address immediate customer needs by completing tasks like issuing stop payments, updating information, or assisting with overdraft protection applications.

    • Operations :

  • Accurately document customer interactions, including call details, follow-up reminders, and updates to customer profiles, ensuring compliance and improved customer relations.
  • Refer customers to specialized teams (fraud, supervisors, etc.) when needed to expedite resolution and provide accurate solutions.
  • Utilize phone systems and computer software to access customer data, manage customer interactions, and complete tasks efficiently.
  • Multitask effectively by handling customer inquiries, researching issues, and identifying opportunities to improve service and sales.
  • Continuously learn and apply new information related to products, policies, and procedures to provide accurate and up-to-date support.
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